Comments

3 comments

Date Votes
  • Official comment
    Mark T.
    Sr. Support Crew Member

    Hi Jean-Marc,

    I see that you have an OPEN support request in regards to this. Please continue working with our Support Crew in regards to this issue.

  • Jean-Marc

    VERY disappointed in the support of Bluesound. A couple of years ago support would send the firmware to be able to try to recover the device. Now they leave you alone with the problem! NO HELPFULL support received. Firmware not received. I own 3(!)Bluesound devices, next to some NAD devices but this is the last device i have bought from this company! VERY DISAPPOINTED!
    If someone can send mr the firmware for the NODE2, would be appreciated.

    0
  • Jean-Marc

    The only option apparently is to send it to your local dealer and they will charge 150+€ do do it themselves. What a bad publicity for Bluesound/Nad this is! Keep that in mind when you buy any of their equipment in the future!

    0

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