BluOS Controller update on Windows caused device failure – player now blinking red/green, web interface returns 404

Hello BluOS Support Team,

I'm writing to report a serious issue that occurred after updating the BluOS Controller app on my Windows PC.

Summary of the problem:

I received a push notification on my Windows PC about a new version of the BluOS Controller app being available. I installed the update. After the update, my equipment stopped responding — the player opens, but none of the functions or buttons work.

Steps I have already taken:

1. I read the instructions on your website stating that in case of an error, a reboot or factory reset is recommended.

2. I performed a reboot first.

3. Then I performed a factory reset.

Current status:

• After powering on, the player's LED indicator is blinking red and green. At first it was blinking rapidly, now it has slowed down.

• The web version for connecting returns: 404 Not Found – The requested URL was not found.

• The device still responds to ping.

Additional context:

I also found instructions stating that if an error occurs during an update, it's possible to request the firmware distribution file and update via a USB flash drive.

Could you please:

1. Provide the correct firmware distribution file for my device so I can update via USB.

2. Confirm the exact recovery procedure for my situation (red/green blinking LED + 404 on web interface).

3. Let me know if any additional information (serial number, model, logs) is needed from my side.

It's possible that I overlooked an existing solution to my issue in your knowledge base. If such a solution exists, I would appreciate it if you could point me to it.

Thank you in advance for your help.

Best regards, 

Nikita