330& v4.16.22

Answered

Pavel

• September 11, 2026 11:04

After a factory reset, the 330 requires a firmware update. It freezes during the process, and a red indicator light stays on. I waited an hour for both the Wi-Fi and wired connections, but it wouldn't work. There is no way to skip the update.

1

• Official comment

  

  Mark T.

  Sr. Support Crew Member

  • September 11, 2026 14:43

  Hi Pavel,

  Could you please send us a support request through the BluOS Controller app? By submitting a support request through the app, a diagnostic log from your POWERNODE will automatically be included, which our Support Crew can analyze to better understand why the firmware update is not completing.

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