Upgrade v4.16.22

Answered
Charles Stewart
My Vault 2 is asking me to download upgrade v.4.16.22. If you have downloaded this upgrade did you encounter any problems? In the past whenever I’ve implemented upgrades it has caused my Vault to freeze up and not function. After trying resets and other instructions I have had to send my unit to an approved repair shop. Please tell me what experience or issues you’ve had with this update. Is there a way to delete the upgrade request that appears each time I start my unit, if I don’t want the upgrade? Thanks
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Comments

8 comments

Date Votes
  • Official comment
    Tony W.
    Product Support Manager

    Hi Charles

    I'm sorry you have had problems in the past. I have escalated your issue to our Support Crew so they may help walk you through the process as this should be a quick download and restart.

    We will be in touch via e-mail.

  • SKApretto71

    Feels like WiFi is less stable on my Node Icon since I upgraded

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  • Tony W.
    Product Support Manager

    No changes were made regarding Wi-Fi support. Likely during the upgrade process, your player may have been reassigned a new IP Address causing routing issues. Consider rebooting your router, wait 5 minutes then reboot your player, then wait 5 more minutes. You should be doing this maybe once a quarter for all your smart devices.

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  • SKApretto71

    On my network I have a static lease for my Node Icon, it does get slways the same IP. But will do proper reboot and both devices anyhow. Thanks!

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  • Ian Shepherd

    Did the reboot fix the problem?

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  • SKApretto71

    No. I'm working with the Support team on that.

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  • Ian Shepherd

    Cool.

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  • georges Durand 
    I’m having an issue with this update as well. I have a Node Icon connected via Ethernet, and a message appears every 5 to 6 minutes: "Connection failed: reconnecting (OS attempt number)." The light on top stays blue the whole time, and there are no audio dropouts when listening to Tidal—just that annoying message on the screen.
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