New Issues with Node Icon

Answered
J Muskoff
Experiencing issues with my Node Icon since at least the last firmware update. 1. The display brightness control settings are either missing or don’t work. This is true on iOS, Mac OS and Windows versions of the app 2. Am using the Icon as a full “pre-amp” for a pair of powered speakers in a combo 2ch music / home theater setup. Previously, the Icon would go into standby, then my powered speakers would automatically sleep 30 minutes after, as they are set up to do when not receiving an input signal. Now, the powered speakers never sleep. It appears the output from the Icon is staying ‘live’ even after network standby. This occurs on all outputs from the Icon. Any suggestions or guidance appreciated. Thank you
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Comments

5 comments

Date Votes
  • Official comment
    Tony W.
    Product Support Manager

    Thanks for your patience and understanding in this matter. Earlier this week we published BluOS 4.16.22. By now you should have received a prompt in your BluOS Controller App to upgrade. Please select 'Want it now' to install the update. This release includes a patch to resolve and restore the NODE ICON display issues you are seeing.

    We apologise for the inconvenience. Thanks for #LivingHiFi.

  • Tony W.
    Product Support Manager

    Can you please send us a log file by selecting Settings, Send Support Request in the BluOS App so we may review the log file and confirm what is happening when the NODE ICON is idle. There is a possibility depending on the TV Connected, it continues to send signal when it is in off. We have seen this on certain models of TVs and will be happy to make recommendations after reviewing the log file.

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  • J Muskoff

    @ Tony W

    As a troubleshooting step, I disconnected the TV from the Node Icon and streamed online music from the Node to the powered speakers. The powered speakers woke as expected, but did not go to sleep after I turned off the stream. Also, my older Node X does not exhibit this behavior. The powered speakers sleep after about 45 minutes in these scenarios. Do you still want to see the log file?

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  • Tony W.
    Product Support Manager

    Yes

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  • Ak

    @ J I have the same issue. If you change brightness then reboot the unit from the diagnostics the settings will change. This applies to all display settings.

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