Wifi not connected message despite being hardwired into the network

Answered

Matthew Tee

• July 01, 2026 08:53
• Edited

Apologies if this has been answered elsewhere, but I couldn't find it despite searching.  I've had my Powernode for a few months, and have it hardwired through a TP-link power line broadband extender.  All fine until last week when I suddenly started to get a 'WiFi Not Connected' message on the Blu OS app.  When I swipe down I get rid of it and then a few seconds later it appears again.  I have tried going through the Settings>Player>Wifi process and put in the password for the router, but it makes no difference.  The functionality all works fine due to ethernet connection, but the continual need to get rid of the Wifi warning is irritating!!

 

Any ideas on how I might fix this?

Thanks in advance!

0

• Official comment

  

  Mark T.

  Sr. Support Crew Member

  • July 03, 2026 12:56

  Hi Matthew,
  
  Please disable any VPN connections on your device. If the issue continues, please contact our support crew at support@bluesound.com, and we'll be happy to help.
• 

  Matthew Tee

  • July 03, 2026 14:06

  Spot on!  Issue now fixed.  Thanks Mark!!

  1

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