Pulse P300 turns on to red LED, stuck on "Looking for upgrade"

Answered

Greg C

• May 21, 2026 17:38

My pulse will turn on, briefly turn green then show a red LED. I have it plugged in to ethernet and the phone app finds the unit on the network. It proceeds to the "looking for upgrade..." screen and fails. Any help with resolving this is appreciated.

0

• Official comment

  

  Tony W.

  Product Support Manager

  • May 21, 2026 19:37

  Hi Greg

  I have escalated you to our Support Crew. They will be in touch via direct e-mail so they may gather some more details and provide 1:1 troubleshooting.
• 

  Greg C

  • May 26, 2026 16:37

  Thanks Tony. Unfortunately your support person doesn't seem to be able to help. He's only sent me multiple instructions for completely different devices that don't apply to my Pulse P300, then stopped responding.

  0

Please sign in to leave a comment.