BluOs controller app looses connection to players
Answered
Since 5 years I am using a Node 2i streamer with wired connection to internet router. Android Bluos apps on my devices were always able to find the Node 2i. This week I purchased a Pulse Flex speaker and connected it via WiFi. And then grouped it with the Node 2i. Everything worked fine for 10 minutes, but then the Bluos app lost the connection with both the players. The WiFi connection is very stable (250-300mbps) I had to restart router, and re-install the app on both Android phone and tablet to fix the issue. The app then found both players again, but after some listening time the connection was lost again. This happens mostly when the players are grouped. Or when switching from one to the other. Is there a solution to avoid this?
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Official comment
You could try rebooting the router followed by your Bluesound devices, alternatively you can use the BluOS App to send a support request.
WiFi speeds are not necessarily a good guide of reliability, its signal strength that matters. You can check this also in the BluOS App.
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I have tested the Pulse speaker at 1 meter distance from the WiFi router. But even at more distance the signal strength is very strong, I use WiFi extenders in other areas. I have a new WiFi 6 router 2 months old. None of the other 20 connected devices (incl Chromecast, TV) ever loses the connection from the network. As mentioned in my post, I have already rebooted all devices. But I don't think it is normal that I need to do that every 10 minutes? I have been testing more today and the Pulse speaker just randomly disappears from the network. Will definitely send support request, very disappointed. (I mentioned it happened mostly in grouped modus but that is not correct. Also when not grouped the Pulse disappears from network. I gave it a static IP address.)
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The other devices you mention don’t talk to each other constantly like Bluesound devices have to, to ensure synchronised playback.
Whilst waiting for support do reboot the Router and unplug the extenders to see if that helps.
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Rebooting does not help, mentioned that twice. So you say that Bluesound devices need a special kind of connection. Different from other WiFi devices. How does that work? Signal strength is optimal (-20db) and I use a manual channel with no congestion. I tried both with 2,4 and 5 GHz signal. No difference.
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I see that you have submitted a support request in regards to this. A member of our support crew will reach out to you soon.
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