Qobuz: Unexpected EOF...

Answered

Beedu

• April 02, 2026 07:34
• Edited

I get the error message "Unexpected EOF ..." several times a day when playing songs from Qobuz. Sometimes these songs work again the next day... sometimes they don't. But then the error message appears with other songs.

This problem occurs with all my Bluesound/NAD devices (2 x Power Node, 1 x Pulse Flex 2i, 1 x NAD M33).

Everything works fine when using the Qobuz app, as long as I'm not using Qobuz Connect with a BluOS device.

 

Edit:

The error is affected by the streaming resolution. When changing the Qobuz streaming quality in BluOS to 16-bit (48 kHz), everything seems to work correctly.

Actually I'm testing following tracks:

Dominique Fils-Aimé, Album "Three Little Words"

Tracks 1, 2, 4 and 8 "Unexpected EOF" by streaming in HD (24-bit 96 kHz) or HD+ (24-Bit 192 kHz)

 

Patricia Barber, Album "A Disortion Of Love"

All tracks works fine by streaming in HD (24-bit 96 kHz).

Tracks 4, 6, 8 and 10 "Unexpected EOF" by streaming in HD+ (24-Bit 192 kHz).

 

As mentioned before, the faulty songs may change again a day or a few hours later.

 

 

 

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• Official comment

  

  Mark T.

  Sr. Support Crew Member

  • April 02, 2026 14:07

  Hi Beedu,

  Please reach out to our support crew by sending us an email at support@bluesound.com or by submitting a support request directly through the BluOS app.

  In the BluOS app, simply go to Help > Send Support Request and a member of our support crew will be happy to assist you further.
  
  
• 

  Seppi Evans

  • April 03, 2026 09:12
  • Edited

  From Qobuz..

  We have identified a technical issue affecting the availability of certain audio files on our API.

  The problem specifically concerns files larger than 50MB. It results in a size mismatch error between the requested and received data, linked to a partial object caching issue.

  Our technical team is currently investigating to identify the root cause and the scope of impacted files. We are working to resolve this as soon as possible.

  We will keep you informed of our progress.

  Best regards,
  The Qobuz team

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• 

  Richard Clayton

  • April 03, 2026 15:41

  I have the same EOF issue. It seems to mainly affect the first song in an album or playlist. Have submitted a support request, which has been acknowledged.

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• 

  Beedu

  • April 04, 2026 09:10

  Hi Seppi, thank you for posting this statement from Qobuz! If it's a Qobuz API problem, other HiFi brands should be affected as well.

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• 

  Seppi Evans

  • April 04, 2026 09:53

  Yes, others are affected.

  If you log out of Qobuz in the BluOS app and back in again selecting CD quality it “should” work until such time it gets fixed.

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