Node 2i upgrade to 4.14.9 failed

Answered
pochta356
  • Edited
the node 2i current fw is 4.12.11 and has invite to upgrade untill 4.14.9. but, there are "upgrade failed" results i've gor after several attempts. it seems a download process does not starts at all, just red led on the front within a long time, even overnight. does anyone has same issue? question to support team - how to upgrade node 2i now?
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Comments

8 comments

Date Votes
  • Official comment
    Seppi Evans
    • Edited

    Log a support ticket using the BluOS App, it’s possible the update server had issues over the weekend but support will be able to help you. Don’t have anything to update so can’t check. - sorry.

  • pochta356
    • Edited

    this issue is going two weeks and more, a support team does not answer to my request through BlueOS, unfortunately. may be, this topic helps to solve an issue.

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  • Seppi Evans

    If you not getting the automatic response after submitting a ticket then use email support@bluesound.com

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  • pochta356
    • Edited

    The proposed manipulations by support team were carried out, the result was positive. Sincere thanks to the support team for solving the client's problem.

    1
  • Олег Стогов

    The same problem with NODE NANO, technical support is not responding to the request, how can I solve the problem?

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  • Seppi Evans

    It’s the Easter holidays, most businesses are closed for a four day period, so the earliest you will hear back would be Tuesday. If your NANO is working just dismiss the update notification for now, alternatively if you can wired the NANO using Ethernet directly to your Router it may update successfully.

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  • Олег Стогов
    • Edited

    I tried using the cable, we have exactly the same effect. Is it possible to update the firmware manually?

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  • Seppi Evans

    Only over WiFi / Ethernet, just wait for support to get back to you.

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