Amazon Music HD on BluOS remote server error

Answered

Ken Mitchell

• February 28, 2026 11:14

The service stopped working, something about "Remote server error" and it's failed on both my BluOS module in my NAD T758v3 and with my Bluesound Vault 2. It is only Amazon Music HD, as Qobuz and my library on the Vault 2 both still work.

How do I fix this?

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• Official comment

  

  Mark T.

  Sr. Support Crew Member

  • March 02, 2026 13:24

  HI Ken,
  
  I would start by rebooting your entire network, including all BluOS devices. If the issue continues, please try logging out of Amazon Music and then logging back in.

  If the problem still persists, feel free to send us a support request and a member of our Support Crew will follow up with you shortly.
• 

  Ken Mitchell

  • March 02, 2026 13:45

  Hi Mark,

  I have definitely done that multiple times and even deleted and re-installed the app on three Android devices, my phone and two Lenovo tablets. My son, who works as a Level 2 Technician for Comcast Business Support, say that the WiFi dongle is dropping packets like crazy and that may be why in further testing it works fine in my Music Room with the Bluesound Vault 2 feeding digital signal via co-ax cable directly to my Luxman DA-06 dac. 

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