Qobuz Connect Disconnect 4.14.9

Answered

Comments

8 comments

  • Official comment
    Mark T.
    Sr. Support Crew Member

    Hi,

    I’ve forwarded your feedback to our Quality Assurance team, and they are currently investigating the issue. Once it’s confirmed, the fix will be included in a future BluOS firmware update.

  • Karsten Raecke

    Hi,

    I have the same issue.

    0
  • Christophe Yayon

    Did you have this issue with previous firmware version
    ? In my case, it seems related to the very last version 4.14.9.

    0
  • Karsten Raecke

    No, I have the issue since the upgrade to version 4.14.9 . With the previous firmware version I had no issues. 

    0
  • John Bass

    I have exactly the same issue with Qobuz connect as well since the update and my BlueSound Node ICON.

    No issues before the update. The network connection to my Node ICON is hardwired.

    0
  • Steinar Utne

    I also have issues with Qobuz connect and 4.14.9. Sometimes a new track starts, then stops for a second and then continues. More seldom it just stops playing and must be restarted.

    0
  • Walter Swiatlowski

    I also have the same issue. In my case, it occurs on a change in track resolution. In my case, It only occurs for QOBUZ Connect and not the BluOS App.

    0
  • Karsten Raecke

    Hi,

    I got feedback from the support team:

    "Hi Karsten,
     
    Thank you for contacting The Bluesound Support Crew.
     
    Following discussions with our Engineering team regarding your specific issue, they have replicated the issue in our labs. Our Engineering team will conduct further investigation and provide a fix for this issue in an upcoming firmware update.
     
    Unfortunately, we in technical support do not receive timelines for future development and releases, so I cannot provide a definite date for when this update will be available. Nevertheless, please be assured that our Engineering team is diligently working to resolve this issue as promptly as possible.
     
    Our team may contact you directly if they require further details regarding the issue you're experiencing.
     
    I apologize for not having an immediate solution for you.
     
    Thanks for #LivingHiFi.
     
    Regards,
    Charmain K.
    The Bluesound Support Crew"

    0

Please sign in to leave a comment.