Firmware 4.14.9 update Feb. 24, 2026
Answered
I downloaded the new firmware updates yesterday on my 2 1st generation Nodes. Since the update when I go to my folders to add my library of over 54,000 songs only 50 songs load. This occurs whether or not you are in queue builder mode as well as if you are "adding all songs to the queue", "play now", or "Shuffle". Has anyone experienced this and is there a fix.
-
Eric: that’s going to be my next step before i revamp my system. Won’t be in the next day or so, but I’ll let you know what happens when i do.
0 -
Deep breath.....
1 -
also having this issue. also had it about 2 years ago and got the folder/shuffle workaround. this is what is now no longer working.
for what it's worth, since it was asked, i have a vault 2i and pulse mini 2i. same issue on both.
so much fun.
1 -
Same reply as usual 😪
“Hi Mark,
Thank you for contacting The BluOS Support Crew.
Following discussions with our Engineering team regarding your specific issue, they have replicated the issue in our labs. Our Engineering team will conduct further investigation and provide a fix for this issue in an upcoming firmware update.
Unfortunately, we in technical support do not receive timelines for future development and releases, so I cannot provide a definite date for when this update will be available. Nevertheless, please be assured that our Engineering team is diligently working to resolve this issue as promptly as possible.
Our team may contact you directly if they require further details regarding the issue you're experiencing.
I apologize for not having an immediate solution for you.
Thanks for choosing BluOS.”1 -
I have the same problem. Send a support ticket in. no response. i have a Node with a library of over 25,000 songs. When I select shuffle, it plays 50 songs from the first 3 albums in my library. This needs to be fixed immediately not at some future unknown date
2 -
I fully agree with Buffalo Mike. I asked BS for same but no response
1 -
Playlists still work and load completely, but of course you've got to build them first, not really what I want to do for artists that might have 1000+ tracks in the library.
1 -
I have the exact same issue as original poster.
I now have an expensive digital clock as i can no longer populate more than 50 songs.
1 -
Yesterday I installed BluOS 4.14.9 and that software spoiled my joy of music just in same way as others have reported in this thread. Only 50 tracks are available (of several thousands, which were available earlier), and randomise option does not work at all. It's sad to see my Node to practically die after being a year in daily use.
0 -
And still no fix. At this point i can no longer recommend any NAD product that has bluos in it.
0 -
It has been 2 weeks now since this faulty update was put into the community and despite emailing the CEO no timescale has been given for the resolution. Clearly mistakes happen but equally this "update" should never have made it out of testing. In these circumstances a prompt resolution is absolutely required and think it is clear that the management of this company think so little of their customers that this has not been forthcoming. I certainly didn't pay for a device to stream 50 songs from my library, really appalling customer service.
1 -
BluOS update is available
2 -
The new update is working for me
3 -
Happy customer here, too. The new update (BluOS 4.14.12) recovered the essential musical powers into my Node. All tracks now download from USB storage and they can be played randomly. Thank you.
2 -
I too can confirm it's finally work as it should be.
1 -
So, the update allows me to go into my Music folder and randomly play all songs. Thank you for addressing this issue.
I noticed that this problem was widely discussed on a number of online Bluesound groups, so it appears that having the ability to randomly play all songs in the library is a popular feature.
That said, it would be much easier (and intuitive) if we could go to the Library, choose Songs, hit Play on the first song, and then hit Shuffle. Unfortunately, doing this still limits the Play Queue to the first forty or so songs. Maybe I'm nitpicking, but I suspect a lot of users will never figure out that you have to dive into the folders to shuffle all of your songs.
1 -
When I was shown the Folders-based approach last year, it was described by the Bluesound operative as a workaround pending a more permanent solution as per your suggestion, which is what used to work a couple of years back.
I must confess, therefore, that I'm puzzled by the fact that, on the surface at least, Bluesound seems to be putting effort into fixing the workaround rather than fixing the real bug that gave birth to us having to use the workaround in the first place.
Hmmm.
0 -
it was described by the Bluesound operative as a workaround pending a more permanent solution
Not quite. What our Support Crew was saying was this is a workaround to the permanent solution that the Metadata in your Index is incomplete and needs to be corrected. This way you can still listen to your music until you clean your metadata.
-3 -
I also prefer that the random function will go back as few tears ago (by just play tracks starting with first song). This workaround still causes a lot of problems using my NAD T753 device. It can’t handle my collection of 200k tracks, while my pulse and flex devices can. Again it is very frustating
2 -
There a few enhancements that are needed. First is transparency and simplicity in shuffle play all songs. Secondly, better integration with control systems. I purchased the Node Icon on the recommendation that the unit integrated well with Control4. Not true. I spent several hundred dollars on custom programming to make sure the unit worked as expected.
2 -
Tony W, you said: "Not quite. What our Support Crew was saying was this is a workaround to the permanent solution that the Metadata in your Index is incomplete and needs to be corrected. This way you can still listen to your music until you clean your metadata."
What do you mean? What supposedly incorrect or incomplete metadata prevents this function from working properly? This is the same database I use with Roon or LMS in other applications, and it doesn't have the same issues there.
2 -
"Not quite. What our Support Crew was saying was this is a workaround to the permanent solution that the Metadata in your Index is incomplete and needs to be corrected. This way you can still listen to your music until you clean your metadata."
Tony W - what is this metadata you speak of? Are we all suffering from unclean metadata which is preventing the normal way to shuffle songs in our library from working? This is the first I've heard of this issue, whatever it is. Is there a procedure to sanitize this metadata?
1 -
FYI I've asked the same question as it was my metadata that the finger was pointed at but, for some reason, my own post is still "pending approval" and is, therefore, not yet visible to others.
2 -
And another three days on, my post is still "pending".
Don't really know why as nobody at Bluesound has contacted me about it.
2 -
It is silly the company reps bring up the idea of faulty or incomplete metadata but then for days refuse to answer direct questions on what would fix it. It is almost like they would prefer they have something to hold over our heads about why we can't access functionality rather than admit their product does not provide the same level of usability as other platforms.
2 -
I would suggest that metadata is not the issue.
If it were then there would not be the chorus of users all describing the same issue after the same firmware release has been installed.
As far as I'm concerned, it's software and I resent being criticised about metadata of which Bluesound has no real knowledge. The accusation actually sounds like a regurgitation of a poorly understood or poorly recorded conversation from last year.
2 -
Funny, a week on and they still can't tell us what the actual metadata issue is. Ian, I agree with you.
1 -
So do I. :)
0
Please sign in to leave a comment.
Comments
58 comments