NAD M10v1 – Intermittent audio dropouts and choppy sound at startup

Answered

송은석

• February 07, 2026 10:32
• Edited

Hello BluOS Support Team, I am writing to report a recurring issue with my NAD M10 amplifier.

I have been using the unit since around March 2021, and for some time I have intermittently experienced unstable audio, particularly shortly after powering on the device.

The main symptoms are as follows: * When playback starts after the unit has been in standby, the audio becomes choppy or stutters for approximately the first 20–40 seconds.

* This issue occurs across multiple input sources, including BluOS network streaming, wired LAN playback, and Bluetooth.

* After some time, or after power cycling the unit by fully disconnecting and reconnecting the power cable, playback usually returns to normal.
* A factory reset temporarily improves the situation, but the issue eventually reappears.

* The BluOS firmware is currently updated to the latest version, 4.10.11. Because this behavior also occurs during Bluetooth playback, it does not appear to be solely related to network conditions. I suspect it may be related to internal processing, DSP behavior, or power initialization during startup.

I have also noticed that when I completely disconnect the power cable instead of relying on standby mode, the issue sometimes does not occur, at least temporarily.

Could you please let me know if this is a known issue with the NAD M10, and whether there are any recommended settings, diagnostics, or firmware-related actions I should try?


If servicing or repair is recommended, I would appreciate guidance on the next steps. Thank you for your time and support.

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• Official comment

  

  Mark T.

  Sr. Support Crew Member

  • February 09, 2026 13:56

  Hi,
  
  Please send us support request to support@nadelectronics.com and a member of our support crew will reach out to you soon.
• 

  Pascal Schwager

  • August 09, 2026 15:51

  Hey there,

  I‘m experiencing the exact same issues it appears. After I commected my M10 (V1) to a Ethernet cable it seemed to have stopped, next day it happened again.

  Weirdly it looks like after re-commecting it to the WiFi it seems to work, although it shouldn‘t rely an WiFi at when connected to a LAN, right?

  Let me know if you‘ve found a solution to the above desvribed problem :)

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