Sound stops after approximately 10 min

Answered

Kris Broodcoorens

• February 05, 2026 03:32
• Edited

Recently installed home theatre setup with Soundbar+ and 2 pulse flex 2i connected to television with eArc

When using Spotify or music from the library, the sound stops after about ten minutes. When checking Spotify and Bluos app, the music is seemingly still playing according to both apps but there no longer is sound.

This does not happen when using the television.

0

• Official comment

  

  Mark T.

  Sr. Support Crew Member

  • February 05, 2026 14:04

  Hi Kris,

  Please reach out to our support crew by sending us an email at support@bluesound.com or by submitting a support request directly through the BluOS app.

  In the BluOS app, simply go to Help > Send Support Request and a member of our support crew will be happy to assist you further.

Please sign in to leave a comment.