Bluesound BUG with Spotify - now change in 6 months - no audio after 1-3 tracks

Answered
Jiří Hotárek

Devices

Soundbar, sub+, 2x Flexi - home theater group

Software

  • BluOS: latest version (issue started after recent updates)

  • Spotify app: Android 14.0.3

  • Also tested on iPhone (same behavior)

Exact issue description

Spotify Connect playback works normally at first.
When a track ends and the next track starts:

  • audio stops

  • Spotify / BluOS progress bar continues

  • device remains connected

  • restarting the track or skipping back/forward restores audio

Initially this happened occasionally (e.g. every few tracks).
Now it often happens after every track.

Reproduction steps

  1. Start playback via Spotify Connect to Bluesound system

  2. Let the track finish

  3. Next track starts → no audio, timer running

  4. Restart track → audio resumes

Reproducible consistently.

What has been ruled out

  • Wired Ethernet only (no Wi-Fi for players)

  • Multiple switches replaced

  • Different router tested

  • IGMP on/off

  • IPv6 disabled

  • DNS changes

  • Different controllers (Android + iOS)

  • Same issue when Spotify is started from within BluOS

Additional observation

  • Similar behavior occurs very rarely with Tidal

  • Strongly suggests a BluOS stream session / track transition issue, not a network problem

Conclusion

This appears to be a BluOS streaming / Spotify Connect track handoff bug.
The issue is reproducible, independent of network configuration, and affects multiroom playback reliability.

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Comments

6 comments

Date Votes
  • Official comment
    Mark T.
    Sr. Support Crew Member

    Hi Jiří,

    I have escalated your feedback to a support request. A member of our support crew will reach out to you soon.

  • Matthias Schaff

    I'm facing exectly the same issue.
    Unfortunately we cannot get the logs anymore. I would like to figure out if it is a router/network problem or not

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  • Jiří Hotárek

    Thank you Mark T. I am desperate. I’d like to add an important observation. After a full power cycle of all Bluesound players (e.g. after a power outage or manual unplug), Spotify works flawlessly for about an hour. The issues only start the next day: playback stops after the 2nd or 3rd track (progress bar continues). This strongly feels like some internal state/buffer/cache inside the Bluesound devices getting corrupted over time — not on the phone (app cache is regularly cleared), but on the players themselves. I’ve tried many network-related solutions already and today I’m even installing a new router, but this behavior consistently points to a time-dependent issue inside the Bluesound Spotify Connect implementation.

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  • Jiří Hotárek

    Hello Matthias, I'm afraid to hope that the new router will help, but I'm trying to believe it will. I'll keep you posted.

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  • Matthias Schaff

    For me, it works for a few minutes when I log out of Spotify and log back in. 
    But I only have one Bluesound Node 130, connected to a switch, which is then connected to the router.
    I've had this issue since I changed my router a week before Christmas, because the last one was defective. 

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  • Keks1973

    Hello,

    such a problem here since Chistmas on my NAD M10 V2. Spotify support wrote me they have found out now and fix it in an update, but after the last update it still happens.

    Is it a Spotify or a BluOS problem?? No one tells the true story!!!

    Shall I talk to BluOS support too??

    You can look at your watch when it starts: on weekdays at 19:17.

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