Cannot delete empty folder

Answered

Peter Swanson

• January 12, 2026 18:23

I was rationalising some files on my Vault 2, using Finder on my Mac, deleted the files but now can't delete the folder. Weirdly, the music files deleted in that folder are still showing up in the BluOS controller, and will even play! When I try to delete the ostensibly empty folder, I get the message "The operation can’t be completed because the item “xxxx” is in use." This is after rebooting the Vault 2, powering it down, and doing a full index rebuild. 

0

• Official comment

  

  Tony W.

  Product Support Manager

  • January 16, 2026 16:43

  Hi Peter

  Please reboot your VAULT by selecting Settings, Diagnostics, Reboot. Once your VAULT has restarted from that same Diagnostics Page, select Rebuild Index.

  Try again after that.

  If problems persist, please select Settings, Send Support Request so our Support Crew may take a closer look after reviewing your player log file.

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