Pulse Cinema soundbar suddenly failed

Answered

Andrew

• December 27, 2025 22:07

We had a Pulse Cinema soundbar connected to our network and to a TV via HMDI ARC.  It was working perfectly for two days on 120V. (And sounded quite good.)  It suddenly failed while playing.  No lights, no wifi signal. Unplugging, waiting 30 seconds (and more) has no effect.  Not responsive.  

It's behaving as if a fuse blew.  Will not power up.  Is there anything short of returning this unit that I could try?  

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• Official comment

  

  Mark T.

  Sr. Support Crew Member

  • December 29, 2025 14:25
  • Edited

  Hi Andrew,
  
  I see that you have an OPEN support request with us in regards to this. Please continue working with our support crew member for the issue you are experiencing with your PULSE CINEMA.
• 

  Julien Couturier

  • January 10, 2026 12:56

  Hi,

  I just have the same issue. What was the solution ?

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• 

  Tony W.

  Product Support Manager

  • January 16, 2026 16:20

  Hi Julien

  I have escalated your issue for investigation. Our Support Crew will be in touch via the e-mail address that you registered here.

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