Home cinema group stops playing Spotify or TuneIn after a few minutes
Answered
Hi,
I bought a Bluesound system less than a year ago. It consists of a Soundbar, a subwoofer and two Pulse Flexes. Thing is, Spotify or TuneIn won't play much longer than 4 to 5 minutes whenever I have all speakers configured as a fixed home theatre group. It does not matter what mode they're on ("music mode" -> only the soundbar and subwoofer should be playing or "movie mode" -> all four players should be playing), the music simply stops after a short while.
The Soundbar is connected to my tv with an optical cable. No network cable between the modem and the soundbar. The modem is less than a meter away from the soundbar, the subwoofer is directly beneath the soundbar and both Flexes are +/- 4 meters away from the bluesound, in the same room.
The modem has been configured to use only the 2.4 GHz frequency, with channel 11 as only available channel (tip from both the support site and the store where I bought the speakers).
I have tried playing Spotify in different configurations:
* one Flex playing Spotify or TuneIn: works perfectly
* other Flex playing Spotify or TuneIn: works perfectly
* Soundbar playing Spotify or TuneIn, with or without the Subwoofer connected to it: works perfectly
* both Flex players playing Spotify or TuneIn, as a fixed stereo pair: works perfectly
* all four players playing the TV sound: works perfectly, with a very short glitch once every 30 minutes or so (I could perfectly live with that)
* Multiplayer group (all four players) playing Spotify or TuneIn: stops after +/- five minutes
* Fixed group "home theatre" playing Spotify or TuneIn: stops after +/- five minutes
The app (4.12.3) indicates music is playing, although no sound can be heard.
I've done more hardware factory resets than I can count, but still to no prevail.
Network speed is around 30 Mbps.
Is there any way I can get a log of what is happening? Is there anything else I can try to fix this? I'm honestly at the verge of throwing everything in the bin... :(
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Official comment
As it’s Christmas Bluesound support may take longer and this is a community forum but do recommend you log a support request immediately after the group stops, you can do this in the BluOS App which sends the logs to support.
First step is always to power off the modem / router for five minutes, then wait another five minutes after turning it on before testing.
As the Soundbar is only 1 Meter way from the Modem / Router do use an Ethernet lead for connecting rather than Wi-Fi. The HT group creates its own WiFi network for the surround speakers.
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same problem over here. Since Flex speakers are disconnect, the connection is ok.
Otherwise it stops playing after a few minutes. My set is connected by a LAN cable, in my opinion this is a not an internet connection problem.
The guy at the store (Klubben) heard of more complaints.... update?
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