Where are the Vault 2i user instructions?

Chris Hallmark

So far my Bluesound experience gets 0/10. Absolute pain to set up. Vault 2i user manual contains 4 pages with absolutely no user instructions other than what the buttons on the top do. The "user manual" says "for more information on how to control your device go to bluesound.com" but I can't find a proper user manual anywhere, just thousands of hits on the support site, none of which give me a simple overview of how to use the thing. Inserted a CD, it is just spinning with the blue lights flashing, for about an hour. Can't work out how to rip the CD or even eject it. Please someone help me or this is going straight back to the retailer.

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Comments

5 comments

Date Votes
  • Official comment
    Seppi Evans
    Hi-Res
    • Edited

    Hi Chris, this is a community forum, for direct support you can use the BluOS app, navigate to Settings and under Help & Support select “Send Support Request” this sends to logs to support who will then get in touch with you.

    If you cannot do this then use email support@bluesound.com

    The VAULT uses the same app, in player settings you can select which format(s) the VAULT rip to. Beyond that it’s pretty much pop a disc in and wait for it it to eject. Saying that an hour is too long even for a badly damaged CD and would personally use he App to reboot it.

    Edit, wrong link

    https://support1.bluesound.com/hc/en-us/articles/200878746-How-do-I-eject-my-CD-from-the-Vault

  • Chris Hallmark

    Oh, and being forced to download and install an authenticator app as part of the signup process makes the current score minus 5 out of 10. Bought this system to replace my Sonos kit. Wish I hadn't bothered.

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  • Chris Hallmark

    Oh and what’s going on with the Bluos app? I can’t find any functionality to control the Vault 2i. I’ve looked on the App Store but there doesn’t seem to be another controller app specially for the Vault. What am I missing?

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  • Mark T.
    Sr. Support Crew Member

    Hi Chris,

    I've escalated your feedback to a support request. A member of our support crew will reach out to you soon.

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  • Chris Hallmark

    Ok thanks Mark

    Seppi - I really appreciate your response, thanks. I'll take it up with the support team. 

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