Problem using Spotify connect with node nano

Answered
Remi Wjuniski
  • Edited

Using Spotify connect lossless on my node nano: when I restart a track from the beginning the first micro second are missing. Also when going from some track to other the same bug occurs. On some track it’s particularly disturbing and noticeable (try Billie eilish bad guy or Kendrick Lamar squabble up for example ).I check on the Diagnostic page,  my node nano software is 4.12.11. I think the bug is there since the last update.

The problem occur using both digital output or analogue output. I tried restarting the node nano the problem was still there. I also tried plugging the node nano on other amplifier and the problem was still there.

For example if I’m hearing this track

https://open.spotify.com/track/4fUVovONXQsprHrMpKKG1f?si=dElO86aFS-K42LgEm4n86Q

and then at the end of the track  to one of these two:

https://open.spotify.com/track/0nj9Bq5sHDiTxSHunhgkFb?si=-fC4bRmFQGG1GCygIHkR3g
https://open.spotify.com/track/6WK9dVrRABMkUXFLNlgWFh?si=bCXrwzYSRuurROlcp0vtfg
Then the very beginning of the two track will be missing, like if the node was putting some kind of weird fade in.

I also just check with two other streamer (Wiim Pro and Octavio stream ) using Spotify connect and the problem is not there with these tracks , so the problem come from bluos/node side and not Spotify connect side.

I made more test, it seems the problem also occurs when switching from a 24 bit track to a 16 bits track. Example from this miles Davis track to this Depeche Mode track:
I did even more test:
 
If I switch to 320 kbps quality , all the bug disappeared. It seems it’s a bug in Spotify lossless integration: 
-starting a track from the beginning when in lossless , weirds fade in at the beginning, try it with Kendrick Lamar squabble up 
-if I listen a track in 24 bits and the next one is in 16 bits , the next one gonna have this weird fade in at the beginning .
 
I spend a lot of time troubleshooting this for you and find the reason of the bug. Please investigate it and solve it as it’s obviously a software/issue  issue.

last time I checked in diagnostics my connection is marked at “excellent” at -50 dbm.
 
Again my internet works fine and other streamer I use for example Wiim pro doesn’t have theses bugs at all. So it’s not my wifi or Spotify fault but bluos bug. 
 

This is really annoying, please investigate and solve this problem , it’s really problematic.

 

best regards 

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Comments

3 comments

Date Votes
  • Official comment
    Mark T.
    Sr. Support Crew Member

    Hi Remi,

    I see that you have an open support request in regards to this. Please continue working with our support crew member to get your issue resolved.

  • Remi Wjuniski

    Ok I wrote them.

    For info I was this morning at my hifi shop and ALL the node device (nano, node ,etc.. connected to a very fast internet via wifi or ethernet ) were having the same exact bugs with Spotify lossless as I’m experiencing. Hence it’s a software problem with Spotify lossless that you guys need to fix via a firmware update.

    The bug is only with Spotify lossless as described above (Spotify “very high” quality don’t have the bugs .

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  • Remi Wjuniski

    I’m still waiting for the support crew to call me and answer my mail, I only have today to help them, next week I’ll be at work all day.
    Can you tell them to answer fast? Thanks :)

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