VAULT 2i solid red LED

Answered

Ron Rchuisman

• November 06, 2025 11:26

My vault 2 has performed steadily for several years. Yesterday the LED is RED. Vault appears in the Bluesound app but is not  accessable (says dowloading 1 of 3 but nothing happens). Tried rebooting as instructions suggest, to no avail. Still RED.

Also connected directly to router, no action . Please help !!! 

There are a lot of posts about this issue but no possible solution s.

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• Official comment

  

  Mark T.

  Sr. Support Crew Member

  • November 06, 2025 14:15

  Hi,
  
  I see that you have a support request to us regarding your Bluesound VAULT. Please continue working with our support crew to have your issue sorted out.
• 

  Ron Rchuisman

  • November 06, 2025 14:20

  Tried everything what I could find on internet. Nothing works. The Vault is not vissable anymore in the app.

  - direct connection on the router (no effect)

  - restart router and direct connect (no effect)

  - startup to update firmware (after 30 minutes no power) (no effect)

  - different UTP cables (no effect)

  I hear a light "click" in the vault and the orange LED of the Internet connection blicks. This happens about every 3 seconds.

  The CD is still in the Vault. Tried all possibilities to get it out. Nothing works.

  Could it be a power supply issue ?

   

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  Ron Rchuisman

  • November 06, 2025 14:51

  Is there a company in Holland who I can call about this issue and can repair my Vault?

  All the answers I get from the support crew are the same and from different persons and is no comming to a solution.

   

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• 

  Tony W.

  Product Support Manager

  • November 06, 2025 15:35

  HI Rchuisman

  I see you are working with our Level 2 Support Crew already - you are in great hands with Ash. Keep working with her as she will get you pointed in the right direction.

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  Rick Attard

  • March 08, 2026 04:52
  • Edited

  Hi , I have this same problem. Has been working fine for years, now solid red light and cannot connect or see in the app. I have done the factory reboot (both wifi and Ethernet) & deleted and reinstalled the app, but to no avail. Also have the orange LED on the Ethernet port & flashing yellow light & intermittent click sound. Can you assist to resolve please. In am in Sydney Australia.
  Thanks Rick

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• 

  Seppi Evans

  • March 08, 2026 10:09
  • Edited

  Hi Rick, you will need to contact support directly. If you only have the one Bluesound device (Vault) use email support@bluesound.com otherwise send a support request using the BluOS app.

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  Rick Attard

  • March 08, 2026 10:06

  Thanks Seppi. I have emailed support.

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