No sound with Spotify

Answered

Peter Lappo

• November 02, 2025 09:51

Not getting any sound from Spotify. Spotify appears on the app looks like it’s playing but no sound comes out. Other internet services are fine

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• Official comment

  

  Mark T.

  Sr. Support Crew Member

  • November 03, 2025 14:34

  Hi Peter,

  Please reach out to our support crew by sending us an email at support@bluesound.com or by submitting a support request directly through the BluOS app.

  In the BluOS app, simply go to Help > Send Support Request and a member of our support crew will be happy to assist you further.
  
  
• 

  Koen Vingerhoets

  • November 11, 2025 13:05

  I have exactly the same issue since a few weeks. On all BlueSound devices, Spotify doesn't work. It's either playing 10 seconds and skipping to the next song, or playing as if it's all fine, but there is no sound.

  On the bright side, at least for BlueSound :), I have the same issue with my JBL Ultimate so I'm pretty convinced it's related to network and/or Spotify. Doing another round of router / network reboots... yay.

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• 

  Koen Vingerhoets

  • November 11, 2025 15:52

  Quod Erat Demonstrandum. I had a long power outage due to the installation of a digital meter.
  - I've updated the firmware on my router, it was stuck and eventually I had to reset it and reflash the firmware;
  - Perhaps due to the (bad?) firmware, my main switch lost track of time and was somewhere in 1970. Restored the SNTP service on the router, and resynced the switch;
  - For reasons unknown, three smaller switches were on a different subnet. I've restarted them all and checked the subnet.

  Spotify works. The behaviour described (10 sec -> next; playing without sound) shows issues with the network, rarely with BlueSound. Anyway, a few hours later but I'm a happy cookie.

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