Bluos has wrecked my life.

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    braino

    Sounds awful however not my experience at all. I have several BluOS units, one of them a C368 with the BluOS 2 via the MDC module. Upgrades a bit of a pain via the USB but never a problem. Mine is hard wired and never drops a note. In general I find the controller good but I understand that it may not appear that way to others, they do keep tweaking it and over the years it has improved.

    Bluesound do stand behind their products with good support, I suggest you log a support request to get to the bottom of your problem

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    Henri

    Sorry to hear that John.
    I'm running BluOS very successfully on a new NAD M33, controlled via Android Pixel 4a and a Samsung S4 tablet. The M33 is on Ethernet, the androids on wi fi 5G. I agree with the first comment, plus, have contacted NAD yet?
    Hope you sort it soon.

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    Owen Horn

    Absolutely concur.  Blue sound has ruined my life.

     

    please fix your stupid software and get it so that it can actually play music for more than a few consecutive minutes.

     

    it’s an embarrassment to Canada.  

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    Alain DW

    It sounds like a network problem (famous words from support ;) ). If on wifi, try reserved ip addresses on your router, place a range extender if needed to soup up the signal, check wifi spectrum for interference and change channel accordingly. If nothing helps, wire up.

    Admit, the sound is rather good. So well worth some effort.

     

     

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    Owen Horn

    Nope, I’ve been told that many times over the years.  Blue sound should issue a strong and clear warning that you need to not only buy their gear but clearly invest time and money in upgrading your router and wifi.

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    Alain DW

    My experience over several years of streaming, starting with TEAC in the dark ages, showed me you really need to look at this as a hobby. Each time you encounter a problem you start learning. Of course sometimes it's frustrating, but so rewarding if you find a solution. Regrettably it doesn't help if they take away the tools (access to logs) to examine an issue. Almost nothing running software works out of the box. If you don't want to tinker, buy a cd player. 

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    Henri

    I readily concur with Alain here - the complexity and variety in tech life now often demands that we be proactive and choose to take control as much as we can - it is only going to get more complex as time goes by, so, time to 'rewire' our brains I think. Everything new has a learning curve and responsibility goes with that. If you wish to use something you really do need to figure it all out....spend time and study things, you will definitely reap the benefits.

    Owen, my own experience with BluOS didn't require me to upgrade my router or wifi config at all, worked perfectly  'out of the box', still does. My NAD amp is ethernet wired but I use the control apps on my android devices via 5G wi fi - all good mostly, a few minor glitches at times but no more than i get from my Win 10 laptop or iMac.

    John, I do not have the C368, I have the M33 but I understand the modules are the same for this aspect. Uprades occurr very easily via ethernet and are always automatic. When first turned on, if there is an upgrade the NAD screen says it cannot find the USB stick to perform the upgrade, and then about 3 seconds later it says it is now performing it via ethernet - all good.

    Wi fi in totality can be a deep beast to tame, regardless of the app trying to use it and all homes differ, having their unique problems.

    Now, what I would like is a few 'wished for' functionalities on the app itself, that may be a different subject - I'm hoping for various changes and upgrades to the app over the years but can get by happily at present.

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    Owen Horn

    My hobby is audio and listening to music my hobby is music and listening to music.  Not troubleshooting Wi-Fi and networks.  Even at work I leave that to IT.  In fact, I would say troubleshooting IT issues is one of my least favourite things to do in my life and especially with my limited free time.

     

    Bluespund has effectively turned my hobby into one of my least favourite things.  Dealing with computer issues.

     

    thanks!

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    Owen Horn

    One more one more thing, the issue is not what people might think.  Sure I can see how streaming high res music over wifi could create issues.  But that isn’t the problem.  My players will play music until the cows come home with no issues.  Occasionally it drops out but nothing major. No the issue is the stupid controller software.  My iPhone and iPad lose the ability to control the node.  That has nothing to do with streaming.  It’s just a basic control over wifi.  Something my Apple TV for instance seems to handle with aplomb.

    imagine the stink if 50% of the time you went to accsss your apple tv with your remote or iPad and you were completely unable to access it. And apple just kept saying, oh it’s your fault because of your stupid wifi.  How quickly do you think it would take for their stock to crater?

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    braino

    What I think is there is a connectivity issue of some kind. What it is in your case, I don't know.

    I have *none* of the issues you describe in a set up with 8 Bluesound devices using iPad, iPhone and MacOS controllers. I've had Bluesond players for more than 5 years and the only connectivity issues I've had related to poor wifi. Some of my Bluesound devices are wired and some are not. My AppleTV is also rock solid. 

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    John P

    My controller is so unreliable that my guests have a running joke about it. They arrive and ask, “When is the music going to quit? I can’t wait until we get to watch you try and resolve your IT issues and go into a rage.”

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    braino

    @ John P & Owen:

    I understand your frustration and 'rage', just saying I don't have these issues. 

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    Owen Horn

    Ok you don’t, but I do.  I’ve got several nodes and a vault.  I’ve invested a lot of money in this.  Also, I’ve moved during this time,  New house, all new router, wifi network, etc.. exact same problem.  I seriously got to the point where I was just going to pull out the cds again.  It’s a pain but at least I know it will work.

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    braino

    OK. I don't deny you are having these issues, nor am I criticizing you for complaining about it. I'm a consumer like you using the products and hope you can resolve the problem. I'm just sharing my experience as are you.

    Have you tried hard wiring the units that are problematic? As I mentioned wifi connectivity was at the root of any player/controller issues I've had. The C368 i have is connected via powerline ethernet as is my Node 2i. The Flex's and Pulses are wireless with the exception of one. My home is approximately 2000 sq ft with an outbuilding/studio where the powerline ethernet is installed for the C368 since it's too far from the wifi to receive a reliable connection. I have a wifi mesh network consisting of a router and 3 mesh/repeaters. I've noted the wifi channels populated by my neighbours and have set mine to a least used channel. 

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    John P

    Hard wire? Is that a joke?

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    John P

    If we wanted to go “hard wire” our junk, we would have employes this bs bluesound garbage!

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    braino

    John, I described my setup to see whether that might provide any clues or solutions to the problems you're having with the equipment. I have no affiliation with Bluesound or their employees. I post here as a Bluesound equipment owner and user.  

    I get that you're angry since your experience has been frustrating. I do think, that barring a fault with your equipment, it's a wifi connectivity issue. If the equipment is faulty then send it in for warranty repair.

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    Owen Horn

    I’ve actually got a perfect solution.  To solve the Wi-Fi issues give me some sort of box with all of the controls on it, I’ll attached it through a cable to the node.  Or better yet, maybe a huge computer on the node with a screen that I can use.  The possibilities are endless.  Or, you could just fix your stupid app and make it more stable. The bluos app is THE ONLY program I have any problems with.

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    braino

    Owen: it's not my app. 

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    Owen Horn

    That come that comment was aimed at Bluesound. 

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    Alain DW

    OK, one has to admit wifi implementation on bluesound has always been a weak link in the system.

    Could the hardware be better? Probably. I find the signal to the device needs to be really strong, stronger than needed by laptops, tv's etc. Of course, the streamer needs more bandwidth especially for hd content. The discovery of a device by a controller is indeed challenging some of the time, as it tends to be slow sometimes. It helps if you allocate static ip addresses to the controllers and streamers. A firewall can also block the network. Best scan your wifi network neighbourhood for overlapping channels and select a free channel if you can, to avoid packet collisions. A simple 30€ repeater is in my experience a "must have" to beef up the signal, close to the streamer.

    These measures did solve the problems I had and made my bluesound gear a reliable source of entertainment. In case you were wondering, I'm not employed or related by anything bluesound ;)

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    Stefan Mehre

    Hi,

    Yes there are issues or better there seem to be parts in the communication that are more complicated in the BluOS plattform than in other plattforms.

    I made some experiences with some network system and there seems to be unknown multicast traffic neccessary at some parts of the communication. This seems to be mostly an issue on managed networks. In my experiences there are less issues if the network is dumb and unmanaged and all traffic is allowed.

    Since I allow unknown multicast traffic on all ports of the switch and I setup my WiFi to handle multicast different than default it got stable for the app communication and mostly for the audiotraffic too. 

    For my WiFi there is still something missing, so there could be grouping issues for WiFi connected players, but I am shure I will get this solved too.

     

    But, yes there seems something complicated within the BluOS traffic what makes it more difficult to setup and use in many network setups. Would be great if that could improve because if it comes to music/audio I love my Bluesound system …

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  • Owen

    Your issue is being escalated to our Support Crew for investigation. We will be in touch via e-mail for specific details about your home network environment so we can provide some troubleshooting tips.

     

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