Pulse Flex 2 recovery after power failure and Roon compatibility

Answered

Art Ball

• March 05, 2021 23:10

Hi all. I have two Pulse Flex 2i and one Pulse Flex 2. The older Flex 2 operates differently in two ways, as follows:

1. After a power outage it loses its memory. I have to restore the network info, as well as my presets - a PIA.
2. It also doesn't work as a Roon end point.

Are these two issues an actual problem, or just the way the older Pulse Flex 2 works?

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• Official comment

  

  Tony W.

  Product Support Manager

  • March 08, 2021 14:00

  Hi Art

  This is not normal behaviour. In the App, select the FLEX that is not remembering settings and select Help, Send Support Request so we can reach out to you 1 on 1.
  
  Thanks
• 

  Art Ball

  • March 08, 2021 22:10

  Tony, thanks for your rapid response. I followed your instructions but each time, after filling out the Support Request, I was kicked back to the Help page when I tried to select a country, with all of my work lost. I tried three times. What's our next step? BTW, I've resolved the Roon issue.

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• 

  Sam R.

  • March 09, 2021 14:20

  Email the support crew directly at support@bluesound.com and give them the details (may be easy just to link this thread). 

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