Bluesound Bar falling back to 'TV' listening mode

Answered

Daniel Wharton

• February 28, 2021 17:16

I have a PULSE SOUNDBAR 2i paired with 2 x PULSE FLEX 2i in a theater group.

The system regularly switches to TV listening mode on its own despite my attempt to keep it in Movie mode.  I don't know for certain how or when it happens.  If I switch it to Movie, it will go into that mode and sound correct, but days later at a new listening session, I'll notice the sound is a little off and sure enough, it has found its way back into TV mode.

I realize I could probably just configure TV mode to be configured with my listening settings of choice, but I'd really prefer for it to work as expected and keep whatever setting I set until I change it to a different setting.

It is possible this happens after switching to Tidal or Qobuz and then the HDMI in forcing an input change when I turn on the TV.  I haven't done extensive testing.

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• Official comment

  

  Sam R.

  • March 01, 2021 14:46

  It should stay as Movie when set to Movie. Next time you notice it has switched, please send our support crew a diagnostics log via the BluOS app (Help > Send Support Request, log will be automatically attached) so they may investigate this more closely. 

  Regards,
  Sam R.
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  Daniel Wharton

  • March 01, 2021 14:49

  On a hunch, I also disabled the IR codes for changing mode.  I don't use the remote that I programmed it to, so it is a stretch, but just in case my Apple TV remote sends the same IR for some functions, I decided to disable that feature and see how it goes.  If it happens again, I will try shooting a log over

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  Kevs Junk

  • August 29, 2023 19:20

  Hi there...

  I've just stumbled across this issue.  A recent purchase and install of Bluesound soundbar, sub, and a Pulse Flex pair used as surround.  I've grouped these items using the theater setting  That said, I mostly use my Bluesound equipment for music listening, but do like the option to use it in Movie mode (theater) when needed.  Problem is, when I set the grouped speakers in Music mode, the surround speakers sound full -- as they should.  After some time, the sound Pulse Flex speakers volume drops and the mode has automatically switched back to Movie mode. 

  Has anyone else experienced this and is there a solution?

   

  Thanks!!

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