IPad shows group, but not individual players. Everything is fine on Android phone.

Answered

Comments

11 comments

  • Official comment
    Tony W.
    Product Support Manager

    Hi George

    In iOS, select the Group and all Players will appear under the Group.

  • Peter Verhof

    Hi George I have the same problem. Everything has been great until a few days ago. I also have to close and re-open the app.
    Tony W your solution does not help.

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  • Tony W.
    Product Support Manager

    Hi Peter

    Your issue is different - please reboot your router - wait 5 minutes then reboot your players. If problems persist, please e-mail support@bluesound.com for us to look into it further.

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  • Peter Verhof

    Thanks ill try

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  • George Allen

    Tony - No, they don't.

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  • Tony W.
    Product Support Manager

    Hi George

     

    If problems persist, please contact support@bluesound.com 

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  • George Allen

    Tony - I'm familiar with the display of group and players when things are working normally. Things were not working normally on my iPad. I rebooted the router and the players and it resolved the problem.

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  • Stefan Mehre

    I saw the same issue yesterday on my wife’s iPad (iPad mini 3) but on my iPad Pro 2016 and Android Handy it was rolling out the group correctly. Closing and reopening the app didn‘t solve it.

    Not shure why, but today it‘s working...

    Need to check this the next days if it happens again.

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  • Tony W.
    Product Support Manager

    Glad to hear George!

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  • George Allen

    Sorry to say the problem has returned.

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  • Tony W.
    Product Support Manager

    Hi George - thanks for your patience - our QA Team is investigating and looking for the root cause to resolve as quickly as possible.

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