Starting over again

Answered

Dan Beaudry

• January 21, 2021 01:02

 I hate having to do this. I've tried the help options in the app, checked online resources, sent emails, left my phone number, etc, but here I am.

 I recently got rid of my cable box and got a new router, so my network name changed, etc. I was having difficulties connecting and decided to start over and just deleted my BluOs apps from my laptop and my phone (along with Tidal) and after reinstalling them, I have nothing. No playlists, nothing at all. It shows my player, but I can't even find a setting to make sure it's looking at my new network name?  I'm so frustrated. 

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• Official comment

  

  Tony W.

  Product Support Manager

  • January 21, 2021 13:51

  Hi Dan

  If you have not factory reset the player, the playlists and credentials should still be there. It should time out after 5 minutes and go back to hotspot Mode. If it does not, plug the player directly into the router and it will show up in the App. Select, Settings, Player Wi-Fi and overwrite the existing logon key with the new key.
• 

  Bjørn Ulvik

  Hi-Res

  • January 21, 2021 08:27

  Help - Diagnostics will give you info about connected network.

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