No Player detected. (Resetting Router) Asus RT-AC66U

Answered

dag morten vagnby

• January 11, 2021 09:16

Had a peopblkem with connecting to my Bluesound Soundbar .The system had been working good for a year.Suddenly  My Bluesound app could not find my player. Rebooted soundbar, Windows PC and cellphone (with app) Uninstalled and reinstalled  the bluesound app on both deviced. Resetted my Router (ASUS RT-AC66U)  from scratch. Restarded both devicec with bluesound app. On my windows 10 pc, the Soundbar came back in the Network list. On my samsung phone the soundbar is NOT visible on mu Network list.

 

Got eaily in contact with the soundbar with the Bluesound app from my cellphone. Working good.

 

Tried the same with my windows 10 pc. (Rebooted  first, both the laptop and the soundbar) (The soundbar is now visible on my network list)Started the app.  "Searching for players"  . Cannot find my soundbar.

Can Bluesound please advice me what to do, to get the windows app on my windows 10 laptop to find my soundbar? It was working find before.

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• Official comment

  

  Tony W.

  Product Support Manager

  • January 11, 2021 16:20

  Something changed in your ASUS Router. Please ensure you have multicast enabled;

  LAN -> IPTV: Enable multicast routing (IGMP Proxy) : Enabled
  LAN -> IPTV: Enable efficient multicast forwarding (IGMP Snooping): Enabled
  Wireless -> Professional -> Band 2.4GHz -> Enable IGMP Snooping: Enabled
  Wireless -> Professional -> Band 2.4GHz -> Multicast Rate(Mbps): OFDM 12

  If the problems persists, pleasee-mail support@bluesound.com
• 

  Odd Andsberg

  • January 24, 2021 16:17

  Hi Tony,

  Got my new ASUS ZenWiFi AX XT 8 mesh router and have promblems in connecting the Bluesound devices throw the App.

  I have set up one SSID including the 2,4 and 5 GHz band.

  The two older Bluesound devices are connected to the 2,4GHz and the 2i Bluesound devices are connected to the 5Ghz band.

  I have followed your recomended changed settings (as per your above instructions) but with no positive result.

  I have deleted and re-installed the BLUOS app in my iPhone with no positive result.

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• 

  Tony W.

  Product Support Manager

  • January 25, 2021 20:02

  Hi Odd

  Chances are it is one of two things, the mesh is having a problem with Multicast or the router is trying to place the two 2.4 Ghz players on the 5 Ghz band. Try removing Bandsteering and revert to 2 SSIDs, one for each band. If that does not solve the issue, speak with ASUS support to ensure multicast is enabled and working throughout the mesh.

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