Vault 2i not discoverable on Windows10Pro after update

Answered

Adrián Mrva

• January 07, 2021 08:21

Hi there..

I cant see my Vault 2i in home network after update (Windows 10Pro, ver.20H2,build 19042.685, BluesSound Windows app 3.12.1, BluOS 3.12.13). I´ve tried to reconnect Vault 2i and my router, reinstall Windows app, but problem remains.. Windows app is fully working and streaming music to my wireless speaker, but I ´ just can´t see Vault 2i in my home network and have no access to Vault 2i to reorganize my library..

Anyone else have this issue please?

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• Official comment

  

  Tony W.

  Product Support Manager

  • January 07, 2021 13:36

  HI Adrian

  Reboot your router. Wait 5 minutes - reboot your PC. If the problem persists, please e-mail support@bluesound.com
• 

  Adrián Mrva

  • January 07, 2021 19:17

  Hi Tony.. thank you for your reply.. problem persists despite additionaly factory reset I ve made. I ve already e-mailed this problem to your support on 25th Dec (ticket Id #211092). So I ll wait for their response.. Luckily everything is working fine..Just that problem with Windows 10pro in which my Vault2i is still not discoverable in my home network .

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• 

  Herman Bervoets

  • January 16, 2021 21:57

  Dear,

  Bluesound don't give an answer on this item, see my request # 203257 

  kind regards

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