Big problems with iOS Controller Connectivity

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15 comments

  • Official comment
    Avatar
    Tony W. - Product Support Manager

    Hi All

    Thank you for your continued patience. Please look for an update to the BluOS App for iOS (version 3.12.5) to be released later this week to resolve this issue. 

    We do apologise for the inconvenience. 

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  • Avatar
    Stefan Mehre

    Hi Thomas, 

    could you let us know your network setup in more detail. So which network components do you use ?

    Does switching off and again on WiFi on the Apple device help?

    Btw. the iPad OS version seems more sensitiv to me too, but I am still not shure if it is related to one of the last iPad OS updates or really the BluOS app on my iPad. But it’s not often and little different issue.

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  • Avatar
    Thomas Meyer

    Hi Stefan,

    that you for your reply.

    My WiFi setup is quite simple:

    - 1 Node 2i connected via LAN
    - AVM Fritz Box 7590
    - 1 repeater  AVM 1750e (disconnected it already for testing reasons)
    - 1 iPhone XS
    - 1 iPhone X
    - 1 iPad

    Swittching off and on does not help. Tried it a lot.

    Regards, Thomas

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  • Avatar
    Tony W. - Product Support Manager

    Hi Thomas

    Please select Help, Send Support Request once the player returns to the App - it may take a minute or two. We will need to take a closer look

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  • Avatar
    Thomas Meyer

    Hi, I sent the Support Request again via the Conroller app. What will happen now?

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  • Avatar
    Jason Hatch

    I have the same issue.  Periodically cannot connect to my Pulse2 from my iPhone 12, iOS 14.3, but I am able to connect to the player's web interface in Safari by IP address, so I know that the connectivity is ok.  I am also able to connect to the Pulse2 via the BluOS controller on my Macbook whenever this happens.

    I have tried power cycling the player, and turning wifi on/off and airplane mode on/off on the phone, no luck getting the iOS controller to connect.  Can someone help?

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  • Hi All

    Our QA Team has replicated this and is looking to resolve it quickly - thanks for your patience. 

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  • Avatar
    Iain Murray

    I also have this problem, I just got this Bluesound Node 2i and its always not connecting to Tidal Connect, this is very disappointing for such an expensive device, can you provide update when this will be fixed please  

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  • Avatar
    Tony W. - Product Support Manager

    Hi All

    Thank you for your continued patience. Please look for an update to the BluOS App for iOS (version 3.12.5) to be released later this week to resolve this issue. 

    We do apologise for the inconvenience. 

    -1
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  • Avatar
    Iain Murray

    I look forward to testing this at my home as so far my experince on IOS has not been good , with an Android Tablet it appears better. 

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  • Avatar
    Rob Brouns

    I've downloaded iOS BluOS app version 3.12.5, but still experience the same issue; NAD M10 not visible in BluOS app. A few minutes later it is visible, and then not. M10 is UTP wire connected, so no WiFi issue. Als I experience this issue both with my iPhone 13 Pro as well as iPad Pro

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  • Avatar
    Esa Kiiski

    In my case all clients can access the Node 2i web server and iPhone widget is working but the BluOS application can't see any players in the network. It does not matter if Node 2i is having wired or wireless connection. The setup is currently totally unusable.

    Clients: iPhone 11 Pro (MWC62FS/A), iPad Pro (MTXN2KN/A)

    iOS/iPadOS: v14.4

    BluOS: v3.12.5

     
     
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  • Avatar
    Stefan Mehre

    Esa Kiiski,

    your issue sounds like an Multicast issue. If players are connected to the network and you can reach the webinterface, but the discovery of the BluOS app can't find the players this sounds like not all communication can happen in your network.

    Do you use AirPlay in your network, for example to an Apple-TV? if so, does that work?

    Littlebit strange is that the iPhone widget seems to work, but maybe the communication was limited and got broken after some time. I saw network setups where the multicast traffic was limited so it worked for a short time but suddenly it stopped.

     

    If you try to make a AirPlay connection, do you see the Player there?

    Did you try to restart the Node 2i, did that help?

    Did you try to disable WiFi on your iPhone and/or iPad, wait a short time and enable it again?

    Did you try to restart your whole network (switches and accesspoints)?

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  • Avatar
    Iain Murray

    My Node 2i seems to now be working better after that last IOS release, one thing I found was the Wifi strength needs to be fairly good, I moved one of my extenders and that seems to have made things so much better. Also seems to that Tidal Connect works now.

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  • Avatar
    Esa Kiiski

    Thank you for pointing out the Multicasting. It seems that Ubiquiti APs won't allow mDNS/Multicast/Broadcast across radios (2.4G/5G) by default. They also seem to block mDNS/Multicast/Broadcast across 5G radio and LAN (eth). As long as client devices running BluOS Controller application are connected to 2.4G radio, everything seems to be fine. Of course, this can't be the final solution. Have to run some deeper inspections by running Wireshark etc.

    EDIT: If somebody with Ubiquiti APs is struggling with this issue, please check that you don't have "Auto-Optimize Network" setting enabled. It will kill Multicast and Broadcast traffic. That option might be switched on automatically after the firmware update of APs. After disabling the "Auto-Optimize Network" the BluOS Controller application seems to work with all my mobile devices no matter in which WLAN radio (2.4G or 5G) they are connected to.

     
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