Pulse 2 P300 blinking blue every 2-3 sec

Christianesborg

• January 04, 2021 12:43

The player is unresponsive, and is not shown in the android app.

I have unplugged the the power for 10 minutes a couple of times, and also tried with a wired ethernet cable instead of the wireless connection. Nothing changes :-/

How can I get my player back online again?

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• Official comment

  

  Tony W.

  Product Support Manager

  • January 04, 2021 13:05

  If the LED is blinking Blue, the player is grouped with another player and is muted. Touch the play/pause LED to unmute it.

  If problems persist, please select Help, Send Support Request in the App for us to take a closer look.
• 

  Christianesborg

  • January 04, 2021 13:39

  I only have this player, so there is nothing to group.
  The problem remains after trying to un-mute (touching the speaker-symbol)... LED keeps flashing blue.

  Following the app instructions through Help->Create Support Request, says "No information available" (translated from Danish version).

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• 

  Tony W.

  Product Support Manager

  • January 04, 2021 13:46

  I have escalated your issue to our Support Crew

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• 

  Gerrit Mobach

  • March 22, 2023 18:13

  Dear Christianesborg,

  Can you pls share the outcome. Was the issue fixed?

  Thx

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