Vault 2 Locked



  • Official comment
    Tony W. - Product Support Manager

    Hi Paul

    Unplug it for 2 minutes, check that the Player is connected to your router and your Internet gateway is not down then plug it back in - if the problem persists, please e-mail

    You can safely reboot a player in the middle of the upgrade, it will recover. At worse, the upgrade will fail and you will be re-prompted.


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  • Avatar
    Paul Sandford

    Unfortunately, your advice does not help.
    I have emailed support and a response is awaited.
    At this moment in time the player appears locked.
    I have tried various ways to perform a factory reset without success.
    The player does not go into factory rest mode when it boots up.

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