Windows 10 sound works with Node 2i until Spotify takes over

Answered
Steve Walker

Very strange issue.  I have years of high-end audio and Windows experience, this one still baffles me.  I have a customer with a Node 2i connected with the B25 USB device.  Windows sees the device and sound works great... UNTIL I open Spotify.  Spotify sees the B25 audio device and plays music without problem.  As soon as Spotify starts playing music, all Windows sounds stop working. I cannot just close Spotify to regain Windows sounds, I have to restart the computer.  Once again, Windows sounds work again as long as I do NOT open Spotify.  I haven't seen a music application take over an audio device like this before.

 

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Comments

6 comments

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  • Official comment
    Tony W.
    Product Support Manager

    Hi Steve

    Remove the B25 device from the equation and either pair directly to the the NODE 2i using AptX HD or better yet use Spotify Connect to play Spotify from the NODE 2i.

  • Steve Walker

    How would I pair directly to the NODE 2i?  I would love to remove any extraneous equipment.

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  • Steve Walker

    I'm not sure if I was clear but I do want all Windows sounds to play through the NODE 2i.  That should include standard sounds, playing music through Spotify, browsers (YouTube, etc), as well as music/podcasts through iTunes.  I am new to this particular product but not to computer support or audio equipment or the combination thereof.

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  • Tony W.
    Product Support Manager

    Hi Steve

    You can... for items such as YouTube

    But you will get a better audio experience by using the Spotify Connect option in their Windows App or for content locally stored on your computer by creating a File Share in The BluOS App (for Windows) under Music Library, Local Share, and the one-time setup.

    This also may prevent some of the interrupts you are seeing this way.

    Also, check out www.bluesound.com/bluetooth and consider going the above route and setting your Bluetooth to manual to also select when you want to use Bluesound as your Windows Speaker. Even though the B25 looks like it supports AptX BT - you will be happier with a direct connection when you can.

     

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  • Steve Walker

    I understand the direct connection.  The computer does not have Bluetooth built-in.  It's a workstation so there is no wireless or bluetooth.

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  • Tony W.
    Product Support Manager

    If it's wired to the same network router as the NODE, it will work regardless of the medium the NODE is using to connect to that router.

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