HDMI powernode 2i combined with samsung ue40ju7000l

Answered

Marco van Vliet

• December 07, 2020 18:28

Hi,

I'm having trouble with my HDMI Arc connection to my TV. It worked properly, without any dropouts for about a month. Then, suddenly, it stops working and I can't get it working again. The app has a spinning play button when I choose HDMI ARC.

Anynet+ said it couldn't find the Powernode 2i.

What have I done so far.

* First reset the Powernode 2i. TV could find Powernode again, but no sound and spinning play button.

* Disconnected and reconnected all HDMI cables

* Decoupled the tv from the power for about ten seconds, then reset the tv to factory settings and after that ensuring PCM is selected.

* Reset the bluesound powernode 2i to factory defaults.

 

Result: the spinning play button keeps on spinning. TV sees the receiver, but no sound coming out. I'm stuck, because it worked properly till a few days ago.

Does anyone know what the problem might be?

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• Official comment

  

  Tony W.

  Product Support Manager

  • December 08, 2020 14:35

  We have not made any changes on this front. A factory reset would not alter the outcome of the POWERNODE. I would check your HDMI cables and ensure all is secure on that end and even swap out the cable. You may also want to check the Settings, Player, Customise Sources, HDMI and disable Auto-Sense. Then manually select the HDMI source using the BluOS App. See if that changes or alters anything. 

  If problems persist, we will need to take a closer look by selecting Help, Send Support Request in the app so we may review the log file. 
  
  I suspect however there was an update to your Samsung TV firmware and one of the CEC or Auto Sense settings changed there.
• 

  Dave Chawner

  • December 16, 2020 13:19

  Hi Marco,

  I have had similar problems connecting one of my Powernode 2i-HDMI amps via HDMI to a 6 years old Philips TV and have had string of communications with Bluesound support on the subject......so far, all to no avail.

  I have also tired of seeing the BluOS spinning circle!

  In this case, the HDMI arc connection will work, once, when both devices are newly booted or the HDMI cable newly connected, but thereafter it will always fail to connect.

  Good luck with trying to get any solution.....I've failed so far!

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