Last release 3.12.13 of bluos into my Nad C658 - interrupt sound bug
Answered
I have a problem with the new release of bluos 3.12.13 in my Nad C658. Also install the release 3.12.2 for android remote control. Sometime, Tidal interrupt when playing. This problem begin when i have update with this release.
-
Official comment
Glad to hear our Support Crew has a scheduled remote session for Friday - whenever you hear audio dropouts, the issue is almost always networking releated.
Try rebooting your router, and then the Players about 5 minutes later. Also, check out our network troubleshooting guide at www.bluesound.com/network101. If problems persist, like Guy did, select Help, Send Support Request in the App and we will be happy to take a closer look and help with a network survey.
-
Hi, I'm having the same problem with the power node 2, with Tidal and iHeart Radio, was rock solid with no previous issues until this update. Have you had any response from Bluesound.
0 -
It's scheduled for next Friday
1 -
I had similar problems with Spotify and Bluesound Powernode 2i. For me the issue got fixed when I forced my Powernode to use 2.4 GHz Wi-Fi band. Before that my router automatically decided whether a client should use 2.4 or 5 GHz band.
With 5 GHz BluOS app said that the signal strength was good (> -60 DBm) but streaming was constantly interrupted. Changing band to 5 GHz had no effect on signal strength but there are no interruptions anymore.
0 -
Hi Juuso, how did you force your Powernode to use the 2.4GHz band? I haven't found any setting for that.
0 -
Hi Dave, there is no such a setting in Powernode so I had to change my router settings.
0 -
Seeing similar issues since the last firmware update on my NAD C658.
How was this issue resolved ?.
What router settings were changed ?.
0 -
Hi M. Harishanker
Audio dropouts are almost always networking traffic-related - reboot your router, wait 5 minutes then reboot your players. If problems persist after that, please select Help, Send Support Request so we can review your network throughput and provide troubleshooting tips catered to your home networking environment.
0 -
Hi J Harishanker,
Just a thought but are your audio dropouts only on network streamed sources or also on local digital inputs?
0 -
dropouts only on network streamed sources.
I keep narrowing down the issue.
My NAD C658 is connected via ethernet to a WIFI router.
The BluOS controller is on an Android Tablet, that is connected over WIFI 5GHZ to the router.
The buffering stop/start play occurs when the BluOS controller is connected to Wifi.
If I start a stream using the BluOS controller and if I disable the WIFI on the android device, the music continues playing.
The WIFI router is an Archer AX 6000 v1.
The NAD C658 connects to the router at 1000mbps/full duplex.
0 -
Hi J Harishanker
I saw your post on a different thread, sounds like you figured out that you need to disable IGMP snooping and IGMP proxy on your TP-Link router and things got much better?
Glad to hear0 -
Hi Tony,
I spoke too soon, the issue is still there even with IGMP off or on.
I have no issues with Wifi 5G, but the moment I connect the Ethernet cable, the buffering returns.
0 -
Hi J Harishanker
Please continue to troubleshoot your network environment as that is the root cause - try changing the cable - switching port on the router - contact TP Link.
0 -
Hi Tony,
I tried changing the router to a Sagemcom router, changed cable the problem is still there.
Probably time to look at a non BluOS streaming solution?.
0 -
And I have sent diagnostics from the NAD C658 to support a half a dozen times and never got a reply.
0 -
Hi J Harishanker
All your duplicate requests with the subject line 'Radio Paradise constantly buffering' were merged into the single request 215839 which was responded to on February 1st by Diya P. when she made the recommendation to restart your network. It has closed since it has been idle for 7 days now. I suggest checking your Junk folder and reply to that message.
Divya or another member of The Support Crew will be happy to assist further...0 -
Tony, followed the prescribed procedure, that did not work.
There are no emails in the junk folder either.
How can I sent them a direct email with the reference you have provided ?
0 -
Also I would like to try rolling back to the previous firmware version, is that available for download anywhere?
0 -
In the top right of this site, you can also click on your name and select My Activities to review your existing Support Requests if your e-mail is being blocked.
Again, please continue to work with our Support Crew so they can help diagnose the networking issues you are having with your environment.0
Please sign in to leave a comment.
Comments
19 comments