Support Ticket is 6 days old, no contact from Bluesound

Answered

George Allen

• November 24, 2020 18:08

Is this typical of Bluesound support?

0

• Official comment

  

  Tony W.

  Product Support Manager

  • November 24, 2020 19:30

  Hi George

  Thanks for your patience. No this is not our intention but with Wave 2 of COVID and an early start to the Holiday buying season it really is taking a much longer toll than anticipated on our time of Support Response. Rest assured if you have a logged request we will get to you as quickly as possible as we again scale up to the ever-increasing upswing in Bluesound popularity.

  Thanks for understanding

  Tony

   

  Anthony Williamson
  Product Support Manager – Lenbrook International
  Bluesound|NAD Electronics|PSB Speakers

   

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