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  • Official comment
    Sam R.

    Hello Craig, 

    I suppose you mean the C368 --  in any case, I would recommend temporarily running an Ethernet cable from your C368 to the router, and then setting up the C368's WiFi credentials again using the steps below:

    1) Disconnect the power from your Bluesound Player
    2) Connect an Ethernet cable directly to the Bluesound Player, which goes directly to your router
    3) Connect the power back into the Bluesound Player
    4) Wait until the LED is solid blue on the top of your Bluesound Player
    5) Open the mobile BluOS controller while connected to the WiFi network of your home
    6) Select the 3 lines in the top left corner of the BluOS app and go to Settings
    7) Select Player and then WiFi
    8) Select the WiFi network you wish to connect to and enter the password for it
    9) Wait 5 minutes and then disconnect the power from your Bluesound Player
    10) Disconnect the Ethernet cable and then reconnect the power for your Bluesound Player

    Regards,
    Sam R.

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