Node 2i , tidal app , no tidal connect option

Answered

Leonidas Dimos

• November 10, 2020 21:00

Hello , I just purchased a node 2i I did the initial setup and automatically the device downloaded the latest software , I have an IPhone 11 with iOS 14.2 version , unfortunately when using the tidal app I can see the option to connect through airplay but no option to use tidal connect , also through bleusound app I can login to my tidal account but I can’t understand what i am doing wrong regarding tidal connect ... thanks in advance for your time 

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• Official comment

  

  Sam R.

  • November 10, 2020 21:20

  Hello Leonidas, 

  Could be that the TIDAL app itself on your phone is out of date. 

  Otherwise, check to ensure you're following all the steps as outlined here: https://support.bluos.net/hc/en-us/articles/360056154514-Does-BluOS-Support-TIDAL-connect

  Regards,
  Sam R.
• 

  Leonidas Dimos

  • November 10, 2020 22:12
  • Edited

  The version of the tidal app that I have is 2.16.0 ,  I will try to unplug the device for 5 minutes and then try again maybe it will help , update , I did also a restart on iPhone , unfortunately no tidal connect option , but visible as AirPlay option fully working also the BlueOS app 

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• 

  Bartosz Osica

  • November 20, 2020 11:05

  Hi, I experience the same issue as Leonidas.

  I don't see a tidal connect option in my tadal application (only airplay). I have iphone with the most up to date IOS.

  My girlfriend, using tidal on Android system, can see the tidal connect option.

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• 

  Leonidas Dimos

  • November 20, 2020 17:07

  Solution found , delete the app , install again , works immediately, be careful if you signed through the apple account you will lose all your data playlists etc , if you login normally no problem everything will be in their previous place 

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