Windows 10 Bluesound controller losing Tidal repeatedly

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    Sam R.

    Hello, 

    Please send a diagnostics log to our support crew via the app under Help > Send Support Request (log will be automatically attached) so they may look into this issue further. 

    In the meantime, if you have your TIDAL app and Bluesound player on the latest firmware, you may use TIDAL Connect from the TIDAL app to stream TIDAL to your Bluesound players. 

    Regards,
    Sam R.

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    Music Lovah

    Is there any confidential info in the logs? (credentials, external IP address, device serial numbers, MAC addresses, etc.)

     

    I don't know what it is but I'll look into Tidal Connect, I saw it is the only option for Spotify when I added it recently. Thanks.

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    Sam R.

    Nothing confidential included in the logs (the MAC Address of your Bluesound player is included in your log, but only that of your Bluesound player). 

    TIDAL Connect is very much like Spotify Connect, I find. 

    Regards,
    Sam R.

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    J Daun

    Workaround in this thread may work for you:  https://support1.bluesound.com/hc/en-us/community/posts/360051253994

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    Music Lovah

    Thanks, that sounds like the problem I observe

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