Solid red light on Powernode 2

Answered
Olgers
Hello, during an upgrade this morning my wired Powernode 2 disappeared and from then on turned solid red. I tried all suggested options including downloaded firmware on a usb stick. Nothing helps, it stays red. I have not done the factory reset yet. What else is there to be done? Thanks and regards Rob - The Netherlands
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Comments

7 comments

Date Votes
  • Official comment
    Sam R.

    Hello Rob, 

    I've escalated your request; a member of our support crew will be in touch. 

    Regards,
    Sam R.

  • Olgers

    Hello Sam, I am waiting for four days now to get a proper solution to my problem.

    Nichchal R. keeps coming up with a solution I have already tried: my system is wired and I have tried a manual USB upgrade but without success. Nichchal keeps repeating to wire my system and manually upgrading the system thru USB.

    This isn't much help.

    Hope you can 'intervene'.

     

    Kind regards,

    Rob

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  • Vincent

    i experience the same problem, was having power outage during system upgrade. Since then the powernode 2i always have solid red turn on.

    Have you got a solution on your problem yet? If you do, do you mind to share it.

    Thanks 

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  • Vincent

    I've fixed the problem by wired-connect my powernode 2i to my network. It will start the upgrade and as it finished the upgrade, the blue light turn on and everything is back to normal.

    Cheers,

    Vincent

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  • Olgers

    Hello Vincent, I was just about to answer your issue, when I saw your message that you solved the problem.

    Consider yourself lucky. My Powernode is always connected to my network but that didn't work for me.

    It had to go back to the dealer. The firmware had to be reset and reloaded because the update was interrupted. This was not covered by warranty, so it cost me € 80,-

    Cheers

    Rob

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  • Tony W.
    Product Support Manager

    Rob

    I am sorry to hear that - If it happens again, please e-mail us directly at support@bluesound.com 

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  • Olgers

    Hello Tony, thanks for your reaction. I did contact support and spoke to Jon on October 7, 2020 about my issue. He later that day replied as follows (see also support request 201135):

    Hello Rob,

    Thank you for taking our call today.

    After referring the details we have discussed, we have verified that this issue is due to a hardware fault with this POWERNODE2, and you will need to reach out to your local Bluesound dealer for further assistance.

    If you are unsure of which dealer you purchased your player from, I will provide a link below to find your nearest authorized dealer.

    https://www.bluesound.com/stores/

    Feel free to get in touch with your local Bluesound dealer and they will be able to take care of you from here.

    Again, thank you for your extended patience.

    Regards,

    Jon P.
    BluOS Support Crew Analyst

    I was not amused.

    Kind regards,

    Rob

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