Volume slider non-functional after 3.8.3
Answered
Hello,
I updated to 3.10.0 awhile back, and the volume slider became non-responsive. I downgraded back to 3.8.3 and it worked again. This morning I see a update to 3.12.0, so I download it and the volume slider again became unresponsive. I have again downgraded back to 3.8.3 to have volume control of the program. I have submitted a new trouble ticket, but I don't know how much assistance I will get. I had the same issue with 3.8.3 and when I submitted a ticket for the same issue, I was told, they could not duplicate the issue.
Anyone else have this issue?
thanks,
Chris
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Official comment
Hi Chris
Something is odd here and not related to the firmware. If it is, it is most likely networking related as we did upgrade our Wi-Fi Driver in 3.10.x so I am escalating this for us to take a closer look.
We will be in touch.
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Thank you, I appreciate it. Just a bit more, My network is extremely stable, both the Vault 2i and Node 2 are on a hardwired connection. My computer is on a WiFi connection.
Look forward to hearing from you.
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Hello Tony,
A case was open (200881), I responded to the tech 3 times for clarification on his procedure and I cannot get an answer.
as a interim, I have uninstalled the 3.12.0, rebooted my Vault 2i, Node 2 and Node 2i. I then re-installed the 3.12.0 BlueOs version on my windows 10 laptop. Again, I have no control over volume on the laptop. I once again uninstalled 3.12.0 and re-installed 3.8.3 and I have control over the volume in the app.
Please advise next step?
thanks,
Chris
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I have the same problem. For me is the Windows Controller unsable.
It cannot be true that this simple function gone away and Bluesound doesn't fix it. I thought I bought a high quality product.
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How can I downgrade?
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How can I downgrade the Windows controller? I want to manage my volume again.
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