Tidal connect very slow on selecting or skipping tracks on node2i

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  • Official comment

    Hi Hakan

    Please select Help, Send Support Request in the App so our Support Crew can review the event log and take a closer look

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    Hakan Karasoy

    Hi,

    I already did that a few hours a go and i have an open ticket. I tried almost everything suggested here without any success. Let's see what the support crew can suggest.

    Thanks,

    Hakan

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    Alejandro Glass

    Hi Hakan, I'm having exactly the same problem, did you found a solution that you could kindly share with us??

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  • Hi Alejandro

    Issues may vary based on your network environment.

    • Log out of TIDAL in Music Services, then restart your Player and log back in
    • If that doesn't work, reboot your router, wait 5 minutes then reboot the player
    • If that doesn't work then as above - Send Support Request so we may take a closer look
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  • Avatar
    Hakan Karasoy

    Hi Alejandro

    Unfortunately we could not find a solution. BluOs app is extremely slow still on Tunein and Tidal. Tidal connect, still slow. So i am playing via Airplay at the moment for Tidal thru Node 2i, which helps. But yeah i believe its a problam that can not be solved at the moment. Maybe a software update in the future will.

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    Arnaud B

    Same issue here, started about 2 weeks ago. Thinking about canceling Tidal subscription......

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    Alejandro Glass

    Still the same, bluesound team mentioned issues related with the Network enviroment but I already connected the node directly to the the reuter and still the same.

    Using tidal from the Bluos app works perfectly so I think this is an issue related with Tiddal app.

    If only everything could work like Spotify connect...

    Lets wait for an update (or Spotify hifi)

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    Marc Douglas

    I'm having the same issue. Tidal Connect time tracker moves ahead in 5 second increments, while the bluos integration works flawlessly. Is there any update on a new API integration that includes the 'suggested tracks' feature?

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  • Just an update everyone - we are continuing to work closely with TIDAL to locate the root cause of the issue. It does only appear to be happening when using TIDAL connect in certain regions (so maybe dependant on TIDAL Servers). In the meantime, direct TIDAL integration using the BluOS App does not seem to cause the issue or fault. 

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  • Hi Mark

    You will have to ask TIDAL about the cue bar time increments. As for API updates, those are published or updated less frequently than one would think. Also again that would be TIDAL as they are the ones who update the document. We are working off the latest one which is relatively recent.

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    Nick

    Same bug here. Erratic behavior when playing over Tidal Connect from Tidal apps. Both iPhone Xr and Mac app latest versions present the same problem, but only over Tidal Connect. Streaming over Airplay to Node 2i works fine. Playing straight from BluOS also works fine. Wrote to Tidal. They are looking into it. I tried all the logout and app reinstall suggestions. Not doing anything.
    I'm in Quebec, Canada.

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    Thomas McCarthy

    I have the newest version of bluesound node and tidel. Tidel connect won't play whole albums. It automatically skips to the last track. If I'm "lucky" it'll skip to the 3rd, 8th and last track. I have a ethernet cable directly plugged into the node. Not sure where these complaints are coming from but just wanted you guys to be aware I'm in Michigan, USA
    Besides Tidel being very finicky... great component. Looks and sounds beautiful :)

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    Alejandro Glass

    Welcome to the club Thomas, we're having exactly the same issue. I'm from México city so not quite sure of this is a regional issue as mentioned from the Bluesound team.

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    Josh Baker

    Glad to hear I'm not the only one experiencing this. I also wrote to Tidal about 10 days ago but no replies as yet. Thanks Tony for looking into this, but just to add that this is not just limited to Tidal Connect for me. Tidal in the BluOS app does technically work, but it is glacially slow and unresponsive. I’ve followed the various troubleshooting advice to no avail.

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    Thomas McCarthy

    I'm happy I found this thread before I started pulling my hair out. I hope if anyone notices a improvement they let everyone here know. I will make sure I do the same.

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  • UPDATE

    Thank you for your patience All

    We have replicated this issue fully and are currently testing solutions in our QA Lab - we hope to announce a fix very soon.

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    Hanssumaiku

    The same problem in the netherlands...so..this is not a regional problem! Hope for a fix VERY soon!

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