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  • Official comment
    Tony W.
    Product Support Manager

    HI John

    If you are having problems locating the Player in the App, there is a networking error of some sort. Check out www.bluesound.com/network101 to help troubleshoot network issues. You can also select Help, Send Support Request in the app or e-mail us at support@bluos.net for 1:1 Network Troubleshooting for your environment.

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