multiple Tidal accounts

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12 comments

  • Official comment
    Tony W.
    Product Support Manager

    Hi Dominik

    We don't support different profiles in TIDAL just yet but we are looking into a solution in a near-future release.

  • Dominik Wehrli

    I would appreciate that very much, thank you!

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  • Rob Amey

    Hi I notice that this post is now two years old but is this function to have multiple Tidal accounts through BlueOS now available?

    Thanks

    R

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  • Dominik Wehrli

    not that I know... seems that it was not so near :-)

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  • Kamil S

    Ok so I looked deeper and it turns out there is such a thing as tidal connect.  Now anyone connected via bluos can stream music directly from their tidal app. 

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  • Fabian Mainzer

    On 10. of April Tidal will change theire price model and a family subscription will be good option for me, and i guess for more other people, a good option. We are three person and listen tidal a lot of times. 

    We have still fife Bluesond devices and I plan to get an NAD M66 for my big system.

    Please make it possible to handle the family account with several users!

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  • Alex

    Yes, this is a very important feature for all services that support multiple user accounts. Please add for Tidal and Qobuz at least.

    Tidal has Connect so at least there's a workaround but it would still be nice to have proper multi-user integrated in BluOS.

    Qobuz unfortunately is totally unusable in a multi-user/family scenario. Say my wife builds up her Qobuz favourites on her phone and then wants to listen on the main stereo via BluOS. It's not possible. Bluetooth is not an acceptable workaround!

    Not sure how something like this can still be missing when virtually all services offer family accounts with multiple profiles.

     

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  • Tony W.
    Product Support Manager

    Hi Alex

    TIDALConnect was introduced since this post was created. Please see this Help Centre Article; https://support.bluos.net/hc/en-us/articles/360056154514-Does-BluOS-support-TIDAL-connect

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  • Alex

    Thanks Tony. If that's the usage expectation then perhaps the deep integration option should be removed altogether (similar to the way Spotify service works). Otherwise the user experience is a bit inconsistent and confusing. Connect offers the full Tidal experience anyway and, in my experience, using the Tidal app is far more performant than going via deep integration. So in terms of the overall service integration pattern, we could have something like:

    If a 'connect' option is available then support that and offer no deep integration via the BluOS app. Otherwise continue to provide deep integration via the BluOS app (including ability to use multiple user accounts if service offering allows it). This way there's a clear and consistent integration approach.

    Hopefully Qobuz Connect will be available sooner rather than later too.

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  • Fabian Mainzer

    It's a shame to read that BlueSound's recommendation is to use the Tidal app.
    To be honest, for me the holistic approach of BlueSound, that the system is controlled with an app, is one of the main reasons for BlueSound.


    Play something from the library from the NAS -> BluOS
    Play a radio stream -> BluOS
    Play an album from Tidal -> BlueOS
    Move the music to another player (room) -> BlueOS
    Turn up the volume -> BluOS
    ...

    As I understand it, the list can be extended at will.


    If BlueSound now says, use another APP for this and the next one for that. I find that really disappointing!
    Of course, the multi-user situation is a bit more specialised, but it's not totally exotic.
    This degrades the BluSound devices to a better Bluetooth player.
    Then I can also use or mix any other player. BlueSound is thus undermining its own business model.

    Yeah! Then it will be a Classè Delta Pre for me!
    Why do I need the BlueSound ecosystem?

    You'll have to make a bit of an effort. It's not enough to move three menu items from left to right once a year!

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  • Alex

    Thanks for sharing Fabian. My suggestion to remove deep integration was a bit cheeky, full well knowing that many users would have opinions similar to yours.
    Really, this shouldn't be that hard. Deep integration from BluOS could be enhanced to support multi user. Then we'd have the best of both worlds.
    Agree with you on the appeal of having a central point of access for all services.
    However I do recognise that the ability of Bluesound to integrate these services is heavily dependent on the technical capabilities of the target service. The experience typically ends up being a reduced version of the native in-app experience. There's the features but also the performance. Browsing Tidal and Qobuz from BluOS is much slower than via the native app. Perhaps this can be further optimised as well.

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  • Tony W.
    Product Support Manager

    Thanks for the feedback gentlemen. Just a reminder that when it comes to deep integration, this is based on the APIs available and provided by the Service. In TIDAL's particulate case, they are leaning more heavily every iteration to the connect model and have very little changes in their API update. You are after all using their service and paying their subscription. 

    Our BluOS Product Development Team does lobby for your requests but it requires the Services to write them into the API.

    This is why some companies such as Spotify abandoned deep integration some years ago. TIDAL is one of the few companies (in fact the only one that comes to mind at this moment) that still allow both but is a duplication of work on their part to maintain.

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