New Verizon WiFi 6 Router causing constant buffering on NAD M12 Bluos & Amazon Music

Answered

axb234

• February 22, 2021 21:49
• Edited

Hey Folks,

I installed a new Verizon WiFi 6 wireless router and of course had to reinput the router settings into the Bluos Android app.

Since then the app is constantly buffering AMAZON Prime HD streaming. The app hangs and will not respond to PAUSE command. It pays a few seconds then buffers for a few seconds and then plays again.

I reinstalled the Bluos app on the phone and rebooted the NAD M12 player as well. Rebooted the phone too.

The app worked great with my old Verizon wireless router. What is going on?

Thanks for your help!

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• Official comment

  

  Sam R.

  • February 19, 2021 21:49

  BluOS doesn't support WiFi 6 at this time (works with WiFi 5) so that is likely why you're seeing this odd behavior. 

  Regards,
  Sam R.
• 

  axb234

  • February 22, 2021 15:26

  Sam, I ended up plugging it into the router to avoid the WIFI issue. Do you know if this issue will be addressed via software or does it require a hardware change to use WiFi6? Why do all my other WiFi devices (DVDs, ancient plasma TV) work with WiFi6? 

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• 

  Sam R.

  • February 22, 2021 21:41

  Likely because BluOS requires additional ports that a lot of other WIFi devices don't use, and these ports may be implemented with updated protocols that isn't yet in BluOS.

  From what I understand of WiFi 6, I don't see any reason this would be limited to hardware (I'm not 100% on that but 98%). 

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• 

  axb234

  • February 22, 2021 21:46
  • Edited

  Interesting....hopefully a firmware update will solve this so I have the option of using wireless. 

  Thanks Sam

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• 

  Tony W.

  Product Support Manager

  • February 23, 2021 14:38

  Hi Axb234 - unlikely Verizon will fix this via a firmware update. Contact them or your router documentation to ensure their router has Multicast enabled and IGMP Proxies disabled for all your IoT devices (not just Bluesound) to work properly.

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  axb234

  • February 23, 2021 14:57

  I mean NAD releasing a firmware update not VERIZON.

  Multicast and IGMP...ok

  What is IoT?

  Everything but Bluesound connected fine to the new router. Old and new devices. 

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• 

  Tony W.

  Product Support Manager

  • February 23, 2021 14:59

  "Internet of Things"
  
  There is nothing for BluOS to update - as the router is the one blocking traffic. Please contact Verizon

   

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  axb234

  • February 23, 2021 15:01

  got it thanks!

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