My new Pulse MINI 2I rattle when deep sound bass and high pitch are playing.

Answered

Pedro Uribe

• October 10, 2020 21:27

I received my new Mini 2I on Oct 5th and I love it. Today I was listening Maya Breiser (cello) - Moon light sonata (deep and very high pitch sounds - streaming from TIDAL -HiFi) and the Mini 2I rattle with deep sound and create a noise with very high notes. Could any body play this song and tell me if your Mini 2I works well? thank you.

What should I do?

FYI: I bought the Mini 2I in Amazon

 

Thank you

Pedro

1

• Official comment

  

  Sam R.

  • October 13, 2020 14:13

  Hello Pedro, 

  I've tested this song on my Pulse Mini 2i (using Spotify) and don't get any rattling or sounds caused by high notes. 

  Please reach out to our support crew via Help > Send Support Request in the BluOS app so they may look into what may be going on further. 

  Regards,
  Sam R.
• 

  Pedro Uribe

  • October 15, 2020 03:49

  thank you Sam., I will do that.

  Regards

  Pedro

  1
• 

  Pedro Uribe

  • August 30, 2023 02:43

  Finally, the support team told me that the problem is likely a hardware fault in the internal amplifier. I must express my disappointment regarding the durability of Bluesound speakers. It's quite astonishing that these speakers have a lifespan of only three years. In contrast, I own a Bose system that has faithfully served me for over two decades, a testament to true quality.

  It is my belief that customers deserve to be informed about the limited lifespan of these speakers. Quality should be reflected not only in sound but also in longevity.

  I bought a new speaker, that last only three years and the option is to pay 70% of the price for refurbished speaker. It is not acceptable from a customer point of view.

  I think that I must alert my friends and family who I recommended buying Bluesound and put some comment on my social media.

  My next speaker and audio device for sure will not be a bluesound.

   

   

  0
• 

  Tony W.

  Product Support Manager

  • August 30, 2023 12:55

  Hi Pedro

  Thanks for your feedback - I am sorry to hear about the issue you are having with your PULSE MINI. I reviewed your request history and having a hard time locating your contact with The Support Crew as per Sam's advice above. I have escalated your issue to them and they will be in touch with options for you given your region.

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