Can only control Node 2i when ethernet connected

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    Tony W. - Product Support Manager

    Hi Graeme

    All your questions and concerns can be answered at www.bluesound.com/setup

     

     

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    Graeme

    Guess what, it's working!

    We sorted it by accident. On the router settings, we noticed the "Wireless Isolation" button had been enabled. I didn't even know what that meant but a simple click of a box has sorted the issue.

    Thank you Tony for your efforts.

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    Graeme

    Just to add to this, if I play streaming radio and disconnect the ethernet cable (literally just pulling it out), after a brief pause the station keeps playing. But then the controller app stops working.

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    Graeme

    Thanks for trying to help, Tony, but I spent six hours on Saturday trying to get it to work and another hour tonight. I've tried uninstalling and reinstalling the app, resetting the Node, rebooting the router, tried a different phone, even tried standing on one leg in case that helps - all to no avail.

    It all goes fine until step 9, when I get this message:

    I bought the Node used on eBay. I think I have no choice bit to conclude that it is faulty and ask for a refund.

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    Tony W. - Product Support Manager

    If the Player LED is blue - kill the App make sure your phone is on the same network as the player then re-launch the App. It should appear in the App - click it where it says 'Needs Setup'.

     

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    Graeme

    Thanks, but I have tried that about 30 times. Until Saturday I didn't even know how to kill an app.

    To summarise, with the green light on after a reset and the smartphone connected to my SKY*****wi-fi, , I get New player detected > Setup now> Looking for players > Node 2i -**** > Choose a Wi-fi network > SKY***** > Enter password (ok) > Player name Node 2i-**** (ok) > Device to use with BluOS > it spins before I can confirm and then goes Connecting to Wi-fi then "not complete" error message. By now light is blue.

    If I kill the app, phone still on SKY*****, and re-open BluOS I get nothing, just the basic screens shown in my first post.. If I click the three bars > Help > add a player nothing gets recognised.

    If I then switch Node off and on again, light soon goes blue. I kill and relaunch app, but again it's the basic screen and nothing is recognised.

    Do you think the Node is faulty?

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    Tony W. - Product Support Manager

    I have escalated your issue for our Support Crew to take a closer look

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    Tony W. - Product Support Manager

    Wonderful news Graeme

     

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