TV Audio Problems thru Pulse Flex 2i

Answered

Wade McLaurin

• October 04, 2020 22:45

Hadn't noticed this problem previously, so not sure if an update to my Pulse Flex 2i's may have caused this, but when I route my TV sound through either HDMI or Optical 2 on my PowerNode 2i the sound is full of static.  Front hard-wired speakers sound fine, but the Pulse Flex 2i's I'm using for rear speakers are unlistenable due to static.  Both HDMI and Optical 2 give same results. 

Any ideas?

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• Official comment

  

  Sam R.

  • October 06, 2020 13:07

  Hello Wade, 

  I'm assuming you have the players in a Home Theatre Group. I would recommend double checking your Video Source's (that may be your TV/Cable Box/Apple TV) settings to ensure the audio is set to Dolby on your Video Source Devices (perhaps un-setting this then re-setting would do the trick). 

   Ungrouping and re-grouping the HT Group may also help.

  If you find you still have the static in your rear Flexes, please send our support crew a diagnostic log via the app under Help > Send Support Request (log will be automatically attached) so they may look into the issue further. 

  Regards,
  Sam R.
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  Wade McLaurin

  • October 06, 2020 14:55

  Hey thanks Sam.   I'll check those settings and see if that helps.   

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