VAULT 2 STUCK IN UPGRADE

Answered

juraj sandor

• October 01, 2020 07:20

I agreed to download an upgrade recently, the Vault2 went red then flashing red/green and the  app no longer talks to the Vault2, yet the Vault device still makes working noise as if CD mechanics was trying to read CD. there is no CD in Vault. 

I have tried unplugging for 30 seconds several times, restarting the router, I have tried to do a factory restart but the LED/mute button on the top of the unit doesn't respond at all / no light of any colour is flashing. 

What to do in this case?

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• Official comment

  

  Sam R.

  • October 01, 2020 13:30

  Hello Juraj, 

  Your issue has been escalated. A member of our support crew will be in touch. 

  Regards,
  Sam R.
• 

  vinson drewry

  • October 24, 2020 15:15

  I am having similar situation. I upgraded the OS and now I cannot play anything through my system. I have unplugged many times and rebooted the system multiple times and nothing seems to work.  

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• 

  Sam R.

  • October 26, 2020 13:27

  Hello Vinson, 

  Looks like you've got a request open with our crew; a member will investigate further and be in touch. 

  Regards,
  Sam R.

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